Job Title: Desktop Support Technician
Location: Deer Valley, AZ
Work Schedule: 9:00 AM to 5:00 PM, Monday to Friday (Onsite at Phoenix location)
Experience: 1-3 Years
Position Summary
We are seeking a Polytechnic Graduate with 1 to 3 years of industry experience to support lab operations, system maintenance, software installations, and test bench readiness. The candidate will work onsite and ensure laboratory equipment, systems, and test environments are operational and prepared for engineering teams.
Key Responsibilities
Install, configure, and maintain Windows operating systems and software applications.
Perform software upgrades, patch installations, and new release deployments.
Support basic connectivity and setup of laboratory equipment, switches, controllers, drives, and related hardware.
Troubleshoot and resolve basic hardware and software issues within the lab environment.
Prepare, organize, and restore test benches and test beds for subsequent team usage.
Ensure lab infrastructure and equipment are maintained in a functional state.
Coordinate with engineering and support teams for setup readiness and issue resolution.
Maintain documentation of installations, configurations, and lab setup activities.
Required Qualifications
Polytechnic Diploma in Electronics, Electrical, Instrumentation, Computer Science, IT, or a related discipline.
1 to 3 years of relevant industry experience.
Hands-on experience with Windows installation, configuration, software deployment, patching, and upgrades.
Basic understanding of networking and equipment connectivity.
Ability to work independently in a laboratory environment.
Good communication and documentation skills.
Preferred Experience
Prior experience in IT Service Desk, Technical Support, Lab Support, or Desktop Support roles.
Experience supporting engineering or test laboratory environments.
Local candidates residing close to the Phoenix/Deer Valley area are preferred.
