Job Description Job Description
Job Position Title: Guest Service Associate
Salary: Hourly
Job Description Summary:
Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest service and create and promote a positive atmosphere with a guest focused culture within our unique immersive experience. Includes weekend, evening, and holiday shifts . Responsibilities may include some or all the below responsibilities.
Essential duties and responsibilities:
Maintain effective communication with appropriate managers, customers' and peers
Handle box office when necessary to collect tickets
Assist the retail area with merchandise when needed
Assist with VR preparation
Meet and greet customers in a friendly manner
Answer guest inquiries and assist customers when needed.
Complete any other duties which enhance the guest experience
- Assist in load in/load out tasks.
- Assist in Inventory audit tasks.
- Assist in outdoor and indoor parking-related tasks.
Education and/or Work Experience:
Must be at least 18 years of age
High School graduate or GED
Customer service experience preferred
Skills & Abilities:
The ability to read, speak and effectively understand the English language
Standing and/or walking for much of the time/ length of assigned shift/ ability to lift up to 50pounds alone
Solving practical problems dealing with a variety of variables
Must possess above average communication skills
Safety conscious
Outgoing and friendly
Willing to actively engage guests
Ability to learn and understand exhibit content in order to be able to answer general guest queries
Commitment to providing the best in customer service
