Dental Office Manager

We are accepting applications from candidates with Dental Office Manager experience. Please do not apply for the position if you don't have any dental experience.

Overview
We are a state of the art start up office focused on high quality dental care and aiming to provide patients with the best experience possible.

We are seeking a dynamic and detail-oriented Dental Treatment Coordinator to join our vibrant dental team. In this vital role, you will serve as the primary liaison between patients, insurance providers, and the dental office, ensuring a seamless patient experience from appointment scheduling to treatment planning. Your energetic approach and excellent communication skills will help foster a welcoming environment while efficiently managing administrative and clinical coordination tasks. This position offers an exciting opportunity to contribute to high-quality patient care and support the operational success of our dental practice.

Duties

• Greet patients warmly, verify insurance coverage, and assist with patient intake processes.
• Schedule appointments accurately utilizing dental office management software, coordinating with clinical staff to optimize daily workflow.
• Review and update patient medical records, ensuring compliance with HIPAA regulations and maintaining meticulous documentation review procedures.
• Handle insurance verification and pre-authorizations efficiently.
• Educate patients on treatment plans, financial options, and care instructions while providing exceptional patient service through phone etiquette and in-person interactions.
• Maintain accurate dental terminology records, medical coding documentation, and ensure all documentation aligns with health information management standards.
• Support front desk operations by handling multi-line phone systems, filing medical records, and performing clerical tasks such as typing reports and managing office supplies.
• Assist in clinic operations by coordinating care plans, verifying insurance coverage, and ensuring compliance with HIPAA standards for patient confidentiality.

Requirements

• Proven experience in a dental office or clinic setting with strong knowledge of dental terminology and medical billing procedures.
• Experience with Open Dental is essential, proficiency in Microsoft Office suite is desired, knowledge of Adit is a plus.
• Knowledge of insurance verification processes; experience with CPT coding and ICD coding is highly preferred.
• Excellent organizational skills with attention to detail for documentation review and health information management.
• Strong communication skills with the ability to provide exceptional patient service while demonstrating professional phone etiquette.
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining accuracy in filing, data entry (including 10 key typing), and office management duties.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Knowledge of HIPAA regulations to ensure confidentiality of protected health information (PHI). Join our team to make a meaningful difference in patients' lives by providing outstanding administrative support within a friendly and professional dental environment!