Job Description Job Description
Do you get excited when figuring out how things work? Do you love the challenge of troubleshooting something that's broken? Would you like to have a part in improving the home life of families in your community?
If so, we are looking for you! Mr. Appliance is looking for a Senior Appliance Repair Technician. Apply today!
If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You'll enjoy working with our team.
We'll also give you the ongoing training that you'll need.
Your Responsibilities as a Senior Appliance Repair Technician
As a Senior Appliance Repair Technician, you are the key component in providing excellent customer service by providing high-quality maintenance services for our customer's appliances.
Here are your primary responsibilities:
- Diagnose and repair home appliances and equipment and semi-commercial appliances
- Able to work with refrigerator compressors and refrigerant
- Provide cost estimates for repairs.
- Effectively communicate with the customer to ensure they understand the services needed.
- Order parts and ensure efficient use of company materials.
- Collect payment for work performed.
- Strong aptitude for problem solving using a multimeter
- Ability to learn the use of our mobile app and online catalog systems
- Training appliance repair technicians
- Physically able to do the job which can require lifting, stooping, reaching and climbing.
To Succeed in this Role as a Senior Appliance Repair Technician, Here's What You Need:
Exceptional Customer Service: In this role, you are the face of the company. You get to show off your ability to deliver a great customer experience, showing empathy toward the customer. You are there to accurately diagnose and solve their problem so they can get back to running an efficient household.
Getting from Diagnosis to Solution: You aren't just there to explain what's wrong - you also need to help the customer understand what needs to be done so that you can resolve their issues quickly.
Quality of Work: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets fixed correctly, the first time.
Efficiency: In order to respond to all of our customer's needs for the day, you'll need to be efficient with your time and the speed at which you can complete repairs.
Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.
Pride in the Details: If you keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports, you'll fit right in.
Ongoing Training: New appliances and features come out all the time, so there is a need for regular training. You aren't afraid to research new equipment and take advantage of training opportunities to expand your knowledge and skills.
Job Requirements
The following are the preferred requirements to be considered for the Senior Appliance Repair Technician position.
- High school diploma or equivalent
- Valid driver's license and clean driving record
- Must be willing to undergo a background check and drug screening.
- EPA Type 1 or Universal CFC Certification preferred.
- Familiarity with refrigeration systems is preferred.
- Previous experience of two years or more in appliance repair
Benefits & Pay
The pay range for this position is $28.75 to $36 an hour, ($60,000 to $75,000 per year), depending on your experience in appliance repair. You also will have the opportunity to earn bonuses and commissions.
What we have to offer:
- No nights or weekends: We value having a solid work-life balance. We work to make a living, without being overworked.
- Paid Training: We will help train you and help you build a career. The Mr. Appliance Academy is designed to take you from Apprentice to Master Technician quickly.
- Bonus & Incentives: We reward hard work with generous bonuses and incentive pay.
- Company-Provided Perks: We provide you with a company vehicle and iPad.
- Benefits: Offering Health and Retirement Benefits
- PTO: Paid time off of 10 days per year plus holidays.
- Fun Family-Oriented Team Environment: We stand by our culture and build our team with people that love what they do.
If you enjoy taking care of the customer, are awesome at troubleshooting, and love working with your hands and technology, a career at Mr. Appliance as an Appliance Repair Technician could be your future!
Company Description
Mr. Appliance is one of the leading home services brands owned by Neighborly. Each brand shares a Code of Values and culture to live by, which not only outlines how we work in a professional environment, but also how we live our daily lives. We pride ourselves on our commitment to quality, reliability, and customer satisfaction. Our team of skilled service professionals is passionate about restoring order to homes and helping families navigate the challenges of electrical interruptions.
We foster a laid-back yet professional work environment where our employees feel valued and empowered to excel. With competitive pay, no mandatory nights or weekends, and ongoing training opportunities, we prioritize life-work balance and personal growth. Join us and become part of a team that truly cares about its customers and each other!
Company Description Mr. Appliance is one of the leading home services brands owned by Neighborly. Each brand shares a Code of Values and culture to live by, which not only outlines how we work in a professional environment, but also how we live our daily lives. We pride ourselves on our commitment to quality, reliability, and customer satisfaction. Our team of skilled service professionals is passionate about restoring order to homes and helping families navigate the challenges of electrical interruptions. We foster a laid-back yet professional work environment where our employees feel valued and empowered to excel. With competitive pay, no mandatory nights or weekends, and ongoing training opportunities, we prioritize life-work balance and personal growth. Join us and become part of a team that truly cares about its customers and each other!
