Job Description Job Description
Job Title What to Expect Join Walley's and help us keep Nashua safe, comfortable, and running at peak performance.
- Pair your technical prowess with an award winning support team and proven system to deliver a 5-star service experience
- Partner with a team that believes in honest diagnostics, repair first solutions, fair pricing, and no pressure sales
- Focus more on building relationships and helping our neighbors than on building average tickets and helping the bottom line
- Join a culture of family first, work-life-balance, honesty, respect, high standards, and best practices
- Walley's offers great pay and benefits, a low stress working environment, and freedom from corporate bottlenecks
What You'll Do- Arrive to work in team apparel and maintain a professional appearance
- Brief with the Operations Director virtually from home every morning
- Review yesterday's performance, after hour activity, and today's pre-scheduled appointments
- Appointments will consist of residential and light commercial diagnostics, repairs, inspections, and system cleanings (e.g., service calls and maintenance visits)
- Gas, oil, electric, furnaces, boilers, water heaters, traditional splits, and mini-splits are the primary systems that we service
- Generally four (4) appointments per day, but may range from one (1) up to six (6) depending on the nature of the service(s) and travel time between job locations
- Dispatch from home to your first appointment
- Drive safely and respectfully to and from appointments
- Arrive to appointments within the pre-schedule window
- Park and prepare for entry (e.g., grab tools, parts, etc.)
- Meet with homeowners and business owners on-site
- Warmly introduce yourself and request permission to enter the property
- Wear shoe covers when entering finished space
- Go over today's services, appointment details, and listen for any new and relevant information that may assist you and/or change your approach
- Explain the service process and what you'll be doing
- Answer any questions (as needed)
- Get permission to take photos, videos, and log all system data
- Prepare for the service(s) (e.g., setting up workstations, etc.)
- Perform the scheduled service(s) (e.g., diagnostics, repairs, etc.)
- Work safely and use best practices per OSHA , EPA , NFPA , NATE , SMACNA , ACCA , IMC , IPC , and NEC
- WIth your iPad , use software like ServiceTitan and Microsoft Teams to communicate, capture data, and document all work and related events
- Work closely alongside your remote Service Manager to efficiently manage your appointments and any follow-up tasks
- Providing real time updates
- Quoting repairs and other services
- Presenting solutions on-site and over the phone
- Getting work authorization
- Taking payments
- Ordering parts
- Scheduling follow-up visits
- General customer service
- Closing out appointments
- Departing respectfully
- Work closely with your Resource Manager to efficiently manage your vehicle
- Daily upkeep and tidying
- Restock parts and supplies
- Schedule tool maintenance (e.g., cleaning, calibration, etc.)
- Process all trash, scrap, and returns
- Clean and organize
- Coordinate routine maintenance and detailing
- Attend routine inspections
- Attend continuing educational classes, team meetings, training events, and otherwise stay current with our growing company and evolving industry
- Use BambooHR software to punch-in, out, and manage your time-off
- This is a mobile home service position (e.g., the majority of your work will be done "on-site" at different job locations in the Nashua area)
- You'll work independently on-site with the assistance of a remote support team behind the scenes managing all the details as a cohesive unit
What You'll Need- State licensing and industry certifications or clear path to obtaining them (e.g., NH Drivers License, NH Gas License, EPA 608 Certification, etc.)
- OSHA , NATE , NORA , and other certifications are not required but are an advantage if you already have them and may be required for more senior positions
- Live in a close proximity to Nashua, NH
- Ability to be insured to drive a company vehicle
- Ability to safely park a company vehicle at home
- Professional appearance and grooming
- Demonstrated ability to communicate effectively across different mediums (e.g., in-person, on the phone, text, and email)
- Demonstrated ability to explain best practices, different systems, and how they work (e.g., sequence of operation, etc.)
- Demonstrated ability to use modern industry tools and equipment
- Demonstrated ability to use exploded diagrams and identify parts
- Demonstrated ability to use ServiceTitan , Microsoft Teams , and other company software (or ability to quickly adopt)
- Standard qualifications apply (e.g., shared values, background check, physical ability, technical aptitude, positive energy, etc.)
Hours- Multiple shifts available:
- Shift
- Monday-Friday
- 7:00AM-4:30PM
- Shift (higher pay rates may be offered for after hour and weekend shifts)
- Thursday-Monday
- 12:00PM-8:30PM
- Shift
- Custom Schedules
- Flexible Hours
- 1, 2, 3, 4, or 5 Day Work Week
- Part-Time Available
- Per Diem Available
- 30-60 minute lunch (depending on shift)
- Full-time, part-time, or per diem shifts available
- Routine and flexible schedules
- Freedom to change shifts (per availability and proper notice)
- Overtime available
Travel- A company vehicle is provided for take home use
- Walley's pays for all insurance, fuel, tolls, maintenance, and repairs
- Weekly fueling paid through Apple Pay , Venmo , or Zelle
- Dispatch directly from your home to your first assignment
- When the work shift is over, drive back home
- Monthly inspections and detailing
- Quarterly maintenance and repairs as needed (e.g., brakes, tires, etc.)
- Annual inspections and registrations
- Walley's serves a 30-mile radius of Nashua, New Hampshire
Salary- Jr. Technicians Starting $30-$40 per hour
- Sr. Technicians Starting $41-$50 per hour
- Master Technicians Starting $51-$60 per hour
- Compensation is based on licensing, certifications, experience, the shift selected, and your demonstrated ability across a variety of aptitudes (e.g., technical, mechanical, physical, customer service, etc.)
- $62,400-$124,800 annually
- $10,350-$41,400 in overtime opportunity (e.g., up to 5-10 hours available per week)
- Annual raises
- Performance bonuses available (e.g., limited call backs, reviews, etc.)
- Paid weekly on Friday
Benefits- Medical
- Dental
- Vision
- Life
- Disability
- Supplemental
- Accidental
- Sickness
- Pet
- 401(k)
- Roth and Traditional IRA(s)
- 3% Match
Work-Life Balance- Consistent Schedule
- No On-Call Rotation
- No Weekends (depending on shift selection)
- (10) Paid Holidays
- (15) Paid Vacation Days
- (4) Paid Sick Days
- (1) Paid Birthday
- Additional time is available for education, jury duty, bereavement, maternity, and paternity leave
Career Development- Motivation Quotes Every Morning
- Technical Support Chat (e.g., access to Walley's Master Technicians, Engineers, etc.)
- Paid Training
- Educational Reimbursement
- Dedicated Career Coach
- Regular Meetings
- Advancement Opportunities
- Promote-From-Within Ethos
Premium Gear- Team Apparel
- Apparel Allowance (e.g., for pants, boots, etc.)
- Tool Programs
- Company iPhone & iPad (with WiFi )
- Company Vehicle
Other Perks- Employee Discount
- Friends & Family Discount
- Exclusive Access (e.g., vendor giveaways, tickets, private events, etc.)
- Gifts for Special Days
- Referral & Performance Bonuses
- Team Events
- 100% Founder Owned & Operated (e.g., no private equity, roll ups, etc.)
Opportunity- Walley's is growing and looking for talented technicians to help us serve the Greater Nashua area
- Walley's is a premium service provider known for expert sizing and design, fine craftsmanship, and 5-star customer service
Have a Question or Need Help?- Contact Jessica via ZipRecruiter
Next Steps to Join Walley's - Submit your application
- Schedule your interview
- Technical evaluation (as applicable)
Walley's is an Equal Opportunity Employer 2026 Walley's , Inc. All rights reserved. 
