Job Description Job Description
Responsibilities- Recruit, train, and retain service technicians.
- Manage key financial objectives, including gross profit, operating profit, material costs, and unbillable hours.
- Manage and maintain service van and warehouse inventory.
- Confirm technicians are en route, on time, and have been dispatched.
- Review the previous workday's service tablet work orders, check clock-outs, ensure missteps are corrected, and reinforce policies.
- Audit the service workweek.
- Respond to customer voicemails and emails.
- Perform random on-site quality control checks on service work and installations.
- Review the monthly profit and loss statement for the service department.
Qualifications and Education Requirements- High school diploma or equivalent.
- HVAC certification.
- Massachusetts oil burners license.
- EPA 608 Universal Certification.
- Valid driver's license.
- Minimum of 5 years of experience.
ScheduleMonday through Friday.
Benefits- 401(k)
- Company truck
- Fuel card
- Dental insurance
- Health insurance
- Paid Time Off
Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.
