Job Description Job Description
Job descriptions:
We are looking for a technician who can perform various tasks such as diagnosing, troubleshooting and repairing devices. Computer troubleshooting, diagnosing and repairing is required. Soldering and console experience is preferred. The ideal candidate will be able to work independently, have extensive hands-on experience with our repairs, and will also be part of a team that develops new solutions to increase Home+ sale . Our technicians also provide guidance and assistance to customers as needed, so we're looking for a problem-solver with a history of providing solutions for customers.
Tasks and responsibilities:
- Diagnose, troubleshoot and repair devices
- Provide recommendations for problem resolution
- Explain complex technical issues to customers in a non-technical, simple to understand manner
- Provide repair and replacement estimates to customers
- Ensure that all repairs meet or exceed Asurion Tech Repair and Solutions quality standards
- Greet customers in a friendly manner and maintain a positive work environment
- Answer phone calls to the store with a professional, courteous and friendly demeanor
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
- Keep track of all devices and inventory while safeguarding all store stock
- Utilize the point of sale system to maintain an accurate record of customer information and a real0tie status of each repair
- Maintain the cleanliness and professional appearance of the store
Basic qualifications:
- Outstanding customer service skills
- Excellent technical, problem solving, and analytical skills
- Exceptional organization skills
- Strong written and oral communication skills
- Work well in team environment
- Ability to work flexible retail schedule , including weekends and holidays
- High school diploma or GED
- A passing background check (criminal and drug test)
- Basic knowledge of Microsoft Office
Preferred Qualifications:
- Experience repairing and troubleshooting electronics, smartphones, PC/MACs, and game consoles
- 1+ years of customer service/retail sales experience
- Basic knowledge of mobile devices and operating systems
