Job Description Job Description
Garage Door Service Technician
Pay Range: $25-$35 per hour, depending on experience (DOE), plus commission.
Job Description
We are seeking a dependable, mechanically inclined, and customer-focused Garage Door Service Technician to perform residential garage door and opener inspections, repairs, and service calls throughout Alaska. This position involves operating a company service van, traveling to customers' homes, diagnosing mechanical issues, completing repairs, preparing estimates, and collecting payments for services performed.
Training will be provided before the technician is expected to perform service calls independently. Previous garage door experience is preferred but not required. We are looking for someone who takes pride in quality workmanship, communicates professionally with customers, and is willing to learn and develop their technical skills.
Essential Duties and Responsibilities
- Safely operate a company service van and travel to residential customer locations for scheduled service calls.
- Inspect garage doors, garage door openers, and related components to identify damage, wear, and operational issues.
- Diagnose and repair garage doors, garage door openers, and their related components.
- Repair or replace worn or damaged parts as needed, including springs, cables, rollers, tracks, and other hardware.
- Perform routine maintenance, adjustments, troubleshooting, and operational safety checks.
- Prepare written estimates for garage door repairs and replacement components.
- Prepare written estimates for new garage doors and garage door openers.
- Explain recommended repairs, replacement options, and associated costs to customers in a clear and professional manner.
- Complete service paperwork and maintain accurate records of work performed.
- Collect customer payments for completed services.
- Maintain a clean, organized, and properly stocked company service vehicle.
- Provide professional customer service and represent the company positively at every service call.
- Travel throughout Alaska as needed to service customers.
Qualifications
- Previous garage door service or repair experience is preferred but not required.
- Mechanical aptitude and a willingness to learn garage door repair and service.
- Strong customer service and communication skills.
- Ability to work independently after completing company-provided training.
- Dependable, professional, and detail-oriented work habits.
- Valid driver's license and ability to safely operate a company service vehicle.
- Ability to prepare written estimates and collect customer payments.
- Willingness to learn new skills, follow established procedures, and provide quality workmanship.
Physical Requirements
- Ability to lift and carry up to 75 pounds.
- Ability to safely climb and work on ladders.
- Ability to perform hands-on mechanical repairs using tools and equipment.
- Ability to work in varying weather conditions while traveling to residential service locations.
Travel Requirements
This position requires regular local and regional travel to customers' homes, typically within approximately four hours of the company's store location. Our service area extends throughout much of Alaska, and occasional longer-distance travel may be required.
Compensation and Training
- Hourly Pay: $25-$35 per hour, depending on experience.
- Sales Commission: 4% commission on qualifying sales made from estimates prepared by the technician, payable after the sold work has been installed.
- Training: Training will be provided before the technician is expected to perform service calls independently.
- Company Vehicle: A company service van is provided for job-related travel.
Who We're Looking For
We are looking for someone who is reliable, mechanically inclined, comfortable working with their hands, and enjoys helping customers solve problems. The ideal candidate is willing to learn, takes pride in their work, and can represent our company professionally while working in the field.
If you are looking for a hands-on position with paid training, competitive hourly pay, and the opportunity to earn additional commission, we encourage you to apply.
