Job Description Job Description
Essential Duties and Responsibilities:
- This position requires 100% domestic travel. Candidates should be comfortable working from home and traveling to clients throughout the USA on a daily or weekly basis.
- The Field Service Engineer performs a variety of duties, including, but not limited to, the following:
- Installation and Commissioning of Heller CNC machining centers.
- Provide troubleshooting and mechanical and electrical repair of mechatronic systems found on Heller CNC machining centers.
- Fluid power systems
- Electrical systems
- Mechanical systems
- Pneumatic systems
- Software systems
- Provide professional technical support via phone or email to clients.
- Analyze in detail complex mechanical and electrical machine and automation components for failure modes.
- Support the transportation of tooling and spare parts to customer site.
- Discuss and diagnose issues onsite with customer
- Request spare parts through Aftermarket Sales group
- Thoroughly document repairs on service reports
- Track and document hours and expenses on appropriate reports
Education and Experience:
- Minimum 2-year degree. Combination business and technical degree preferred
- At least 5 years hands-on experience with CNC machines and processes.
Job Knowledge, Skills, and Abilities:
- Thorough understanding of electrical and mechanical systems commonly used on 3 and 5 axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls.
- Linear rails and carriages
- Ballscrew drives
- Servo motors
- External absolute measuring system
- Automatic tool magazine and tool changer
- Automatic pallet changer
- Manual and Automatic workpiece loading
- Spindle machining units
- Servo amplifiers and closed loop systems
- 480VAC and 24VDC electrical systems
- Pneumatic Systems
- Hydraulic Systems
- Lubrication Systems
- Coolant Systems (flood and mist)
- Ability to conduct root cause analysis and create thorough and detailed service reports and records.
- Professionalism while taking on challenging situations.
- Ownership in meeting client goals.
- Must have excellent planning and time management skills
- Ability to read and interpret blueprints.
- Must have complete set of own tools appropriate to complete any required repairs. Heller specific special tools will be provided.
- Communicate effectively with customer maintenance techs, customer plant engineers and management.
- Microsoft Office Product application capability (specifically Outlook, Word, Excel, and PowerPoint)
Training Requirements:
- OSHA 10
- General Safety
- ISO 9001 Quality System Awareness
- ISO 14001 Environmental Awareness
- Lockout/Tagout
- Heller Network
- New Field Service Technicians will job-shadow long tenured colleagues as part of their initial training.
- Assembly and Commissioning of machine within the USA or abroad.
- Training in Germany by Heller Academy trainers.
- Field Service Technicians are supported by staff that consist of former Field Service Technicians and a team that regularly interacts with customers.
Physical Demands:
- Frequent: Travel, operating a vehicle, sitting, standing, walking, climbing, bending, squatting, stooping, crawling and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.
- Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.
- Occasional: Lifting or moving up to 50lbs.
Personal Protective Equipment:
- Safety glasses may be required while performing specific tasks.
- Hearing protection may be required while performing specific tasks.
- Steel toe safety shoes may be required while performing specific tasks
Work Environment:
- Works in both office and plant environment.
Will be required to perform other duties as requested, directed, or assigned.
Company Description
HELLER was founded in 1894 as a small craftsmans workshop in Germany. Today a world leading manufacturer with 2,000+ employees, the group develops and produces state-of-the-art machine tools and entire production systems for metal-cutting processes. The HELLER product range comprises 4-axis and 5-axis CNC machining centers, CNC mill/turning centers, CNC machines for crankshaft and camshaft machining, flexible manufacturing systems and a modular range of services. HELLER began its operations in the United States in 1982 and has a production facility in Troy, MI.
Company Description HELLER was founded in 1894 as a small craftsmans workshop in Germany. Today a world leading manufacturer with 2,000+ employees, the group develops and produces state-of-the-art machine tools and entire production systems for metal-cutting processes. The HELLER product range comprises 4-axis and 5-axis CNC machining centers, CNC mill/turning centers, CNC machines for crankshaft and camshaft machining, flexible manufacturing systems and a modular range of services. HELLER began its operations in the United States in 1982 and has a production facility in Troy, MI.
