Job Description Job Description
Field Service Technician - Metrology
REPORTS TO: Service Manager
POSITION SUMMARY
Performs a variety of routine support, calibration, and repair activities in the field service function on metrology equipment. Responsible for performing periodic maintenance activities, basic troubleshooting, and mechanical and electronic repair, part replacement, and calibration. Assesses and responds to situations using standard procedures in isolation and fixes problem machines. Reports on design, reliability, maintenance, and calibration results through field service management software.
CORE RESPONSIBILITIES
Installation, troubleshooting, and repair of metrology machines either in the service center or on location at a customer site.
Calibration of existing inspection equipment.
Complete Calibration certificates.
Ensure all training and certifications required for the position are maintained in an up to date and timely fashion.
CORE COMPETENCIESDemonstrates the highest level of detail orientation, organizational skills, and the ability to multitask efficientlyDemonstrates a sense of urgency to attain and exceed desired resultsDemonstrates a sense of confidentialityAbility to leverage a variety of resources and work through othersAbility to balance simultaneous projects while meeting assigned project timelinesAdvanced oral and written communication skills with the ability to write and edit business correspondenceAble to maintain a high level of confidentialitySelf -directed, detail-oriented, and flexibleWillingness to learn and perform any/all work dutiesForward-looking thinker who actively seeks opportunities and proposes solutionsOther core competencies will be defined by your direct supervisor/manager
CORE EXPERIENCE AND EDUCATION
Associate's degree or equivalent college or technical school; 2 years relevant experience and training; or equivalent combination of education and experience.
0 - 2 years of prior experience in a similar/related field.
Self- leadership, interpersonal communication, and relationship-building skills
Ability to handle and prioritize multiple tasks, work under pressure, and meet all deadlines
Exhibit a high level of professional conduct, integrity, and accountability.
Must have the ability to make recommendations to effectively resolve problems or issues, by using wise judgment that is consistent.
Ability to communicate effectively with customers
Proficient in Microsoft Office
Ability to travel as needed for the role, estimated at 50-75%
MENTAL/PHYSICAL REQUIREMENTS
Ability to be on your feet while performing job requirements
Ability to sit for periods depending on the job requirements.
Frequent alpha/numeric keyboarding.
Ability to view a computer for periods.
Ability to exert up to 10-20 pounds occasionally.
Ability to balance, reach, and grasp as needed for the job.
Ability to crouch, grasp, and lift products above the shoulders to lift boxes and products from the floor properly.
WORK SCHEDULE
This position requires a 40-hour minimum work week.
This position is located at customer locations, and/or in the office, not remote or hybrid.
This position is non-exempt.
