Job Description Job Description We are seeking an experienced Multi-Day Repair Technician to join our team. This role focuses on complex diagnostics and repairs that extend beyond same-day service, including computers, game consoles, board-level repairs, and microsoldering.
The ideal candidate is detail-oriented, production-focused, and capable of independently managing advanced repair queues while maintaining quality, documentation, and turnaround time expectations.
Key Responsibilities
- Diagnose and repair laptops, desktops, gaming consoles, tablets, and mobile devices
- Perform board-level repairs and microsoldering
- Manage multi-day repair workflow and parts tracking
- Complete advanced troubleshooting for power, charging, data, and logic board issues
- Document diagnostics, parts usage, and repair notes accurately in work orders
- Maintain turnaround time (TAT) targets and communicate delays proactively
- Support same-day technicians with escalated technical issues
- Follow company SOPs for device handling, quality control, and partner compliance
Required Experience
- Prior electronics repair experience (2+ years preferred)
- Strong computer and console repair background
- Microsoldering / board-level repair experience
- Experience with diagnostic tools and schematics
- Ability to manage multiple open repairs simultaneously
- Strong attention to detail and accountability
Preferred Skills
- Data recovery experience
- Advanced console repairs (HDMI, power IC, trace repair)
- MacBook / Windows board repair
- Experience in high-volume production environments
- Knowledge of uBreakiFix / Asurion workflow (preferred)
Compensation & Benefits
- Competitive hourly pay based on experience
- Commission and bonus opportunities
- PTO
- Growth into Lead Technician or Specialist roles
- Training support and certification opportunities
What Success Looks Like
- Consistent completion of multi-day repairs within TAT targets
- High first-time repair success rate
- Accurate documentation and parts management
- Strong collaboration with FOH and same-day technicians
- Contribution to overall store production and revenue
