Job Description Job Description
About the job
About VOXO
At VOXO, we believe who you are matters more than what you do. We value accountability, stewardship, a strong commitment to self-improvement, and humility, and we're building a team that shares these convictions.
VOXO is revolutionizing how independent pharmacies operate through AI-powered communication and workflow automation. Our platform handles patient interactions, reduces phone volume, and allows pharmacy teams to focus on delivering better care while improving operational efficiency and growth.
If you're driven by purpose and ready to spread a spirit of service through your work, we'd love to meet you.
Role Summary
The Installation Technician ensures every customer has a smooth accurate and professional installation experience from pre install through activation. You will handle device provisioning, call routing verification, PMS integrations testing and customer communication. This role brings VOXO's product to life for our clients and requires strong troubleshooting attention to detail and clear communication.
What You Will Do
-Pre Installation
• Receive project handoff and become the primary customer contact
• Review onboarding details in HubSpot and Google Drive
• Join customer introduction email and schedule the call routing meeting
Call Routing Meeting
• Verify account structure call flow extension naming routing rules time of day schedul.es holiday schedules call groups call queues IVR audio voicemail setup music on hold button layout phonebook parking lot timeouts and user logins
- Preinstall Checklist
• Confirm FOC and port eligibility
• Ensure repurposed devices are removed using RPS
• Add devices into VOXO at least twenty four hours before install
• Stage faxing ATA and verify fax routing
• Assign layouts and phonebook
• Confirm Raspberry Pi devices are online if applicable
Installation Day Remote
Connectivity and Tools
• Connect with customer using ZOHO Assist
• Install Cloudflare tunnel or verify Tailscale and Cloudflare connectivity
• Bring Pioneer Agent online using required MSI version
Device Bring Up
• Reset or connect devices one at a time
• Test with a VOXO test number before activating ports
• Bring all phones online after successful test
PioneerRx Integration
• Configure Click to Call Who is Calling Call Patient When Ready VOXO IVR Outbound
Post Port Activation
• Test voicemail refills Click to Call Who is Calling faxing call groups IVR looping parking lot settings and Omnia if required
On Site Installation
• Follow VOXO installation documentation
• Ensure devices integrations and call flow function correctly
What You Bring
• Strong troubleshooting ability
• Experience with VoIP or network devices preferred
• Clear communication and customer service skills
• Ability to manage multiple installs accurately
• Comfort with provisioning tools and configuration
Preferred Skills
• PioneerRx experience
• Yealink GDMS Cloudflare or RPS familiarity
• IT helpdesk or field technician background
Cultural Expectations
At VOXO, this role is where our promise to independent pharmacies gets kept or broken. The Installation Technician embodies accountability, stewardship, self-improvement, and humility in every interaction.
We don't build relationships through scripts-we build them through ownership, follow-through, and genuine care.
Every team member participates in VOXO's cultural programs because who we are internally shows up in every customer interaction.
