Machine Tool Field Service Technician

Quality Machinery Systems, Inc. is a long-established independent machine tool distributor serving manufacturers across Illinois. We provide CNC and manual machine tools, turnkey installations, applications support, and responsive service and parts support. We are looking for a Machine Tool Field Service Technician who can deliver high-quality onsite service while also assisting our internal Parts Department with technical identification, sourcing, and customer support.

This role is ideal for someone who enjoys variety-diagnosing machines in the field, supporting customers directly, and helping keep our parts operations running smoothly.

Key Responsibilities

Field Service & Technical Support

• Install, troubleshoot, and repair CNC and manual machine tools (lathes, machining centers, grinders, mills, etc.).

• Diagnose mechanical, electrical, hydraulic, and control-related issues on equipment from brands such as Eurotech Elite, Toyoda/JTEKT, Milltronics, Kingston and others.

• Perform preventive maintenance, alignments, and accuracy verifications.

• Provide onsite and remote technical support to customers, including operator guidance.

• Document service work clearly and accurately, including parts used, labor hours, and recommended follow-up actions. (software provided)

• Maintain a professional, customer-first presence at all times.

Parts Department Support

• Assist with identifying required replacement parts based on machine model, serial number, and customer symptoms.

• Support the parts team by researching OEM and aftermarket part numbers, cross-referencing components, and communicating with vendors.

• Provide technical insight to ensure customers receive the correct components the first time.

Travel & Scheduling

• Travel throughout Illinois and occasionally surrounding states for service calls.

• Manage daily schedule, travel routes, and onsite time efficiently.

• Maintain company-provided tools, laptop.

Technical Background

• Experience servicing CNC machine tools, industrial equipment, or similar electro mechanical systems.

• Strong understanding of mechanical assemblies, electrical schematics, pneumatics, and hydraulics.

• Familiarity with CNC controls (Fanuc, Mitsubishi, Milltronics, etc.) is a major plus.

• Ability to read blueprints, wiring diagrams, and service manuals.

Professional Traits

• Clear communicator who can explain technical issues to both operators and management.

• Organized, self-directed, and comfortable working independently in the field.

• Customer-focused mindset with a commitment to minimizing downtime.

• Willingness to support internal operations (parts, service coordination) when not in the field.

Requirements

• Valid driver's license and ability to travel daily.

• Ability to lift 50+ lbs and work in industrial environments.

• Prior machine tool service experience preferred, but strong industrial maintenance backgrounds will be considered.