Job Description Job Description
Position Summary: The Controlled Environment Technician I is responsible for certifying, testing, and maintaining Clean Rooms, hoods, and infusion centers in pharmacies, laboratories, and hospitals nationwide. This role involves national travel to service accounts, utilize job scheduling systems, provide customer service, and report on equipment performance.
Essential Job Functions:
- Verify and certify Clean Rooms, Biological Safety Cabinets, Laminar Flow Hoods, Fume Hoods, and other controlled environment equipment for MTA accounts.
- Travel nationally to test, certify, and maintain/repair controlled environment equipment.
- Use Field Aware system for job scheduling, tracking, and time reporting.
- Utilize MS Excel for mathematical computations for customer reporting.
- Deliver high-quality customer service and reports on equipment performance.
- Report daily activities and field issues to the support center.
- Pass leads to Sales Representatives.
- Adhere to safety regulations and maintain clean work areas.
- Wear proper safety garments.
- Maintain the vehicle and equipment professionally.
- Diagnose problems, replace/repair parts, test, and make adjustments.
- Other duties as assigned by management.
Physical Demands:
- Lift up to 50lbs.
- Overhead work.
- Carry equipment, climb ladders, sit, stand, lift, bend, hold equipment, and drive for extended periods.
Position Type/Expected Hours of Work:
- Full-time position, typically Monday-Friday with variable hours based on job/facility requirements.
- Some nights, weekends, and overnight travel may be required.
Travel:
- 75% or more travel required, with possible overnight stays.
Qualifications:
- CETA, NEBB, or NSF certification preferred (not required initially).
- Obtain industry certifications within 2-3 years.
- Background in air balancing, biomedical, pharmaceutical, HVAC, environmental testing, and clean rooms preferred.
- 1-3 years of prior experience as a Field Service Technician.
- Strong mathematical, mechanical, and electrical aptitude.
- Basic computer skills and experience with Microsoft applications.
- Detail-oriented, proactive, with a passion for quality and accuracy.
- Highly organized, exceptional customer service skills, professional appearance, and behavior.
- Ability to travel, work flexible hours, and adjust schedules to meet customer needs.
- Commitment to the company's core beliefs of integrity, safety, and customer service.
Disclaimer: The job description outlines general content and requirements, not exhaustive duties. Management may assign or reassign duties at any time. Reasonable accommodations may be provided for individuals with disabilities.
