Job Responsibilities:
Handle inbound and outbound calls for a mail-order pharmacy.
Assist patients with missing address information.
Resolve credit card payment-related issues.
Address health insurance-related inquiries.
Manage high call volumes while maintaining professional call etiquette.
Communicate effectively with patients and provide appropriate assistance.
Required Qualifications:
Minimum 1+ year of Call Center experience.
Excellent communication and telephone etiquette.
Comfortable interacting with patients over the phone.
Ability to manage high call volumes.
High School Diploma or GED required.
New graduates are not accepted.
Preferred Qualifications:
Healthcare-related call center experience.
Experience with health insurance, Medicaid, or Veterans Affairs.
Pharmacy or pharmaceutical system experience (training will be provided).
Orientation:
Monday and Tuesday at KU Hospital Main Campus.
8 hours of non-billable orientation.
Additional Information:
No license or certification required.
Smoke-free facility.
Credentials must be completed one week before the start date.
Payroll is biweekly through FMS.
