Job Description Job Description Job Title: Heavy Wrecker Operator
Job Summary
The Heavy Wrecker Operator is responsible for the safe, efficient, and professional operation of heavy-duty towing and recovery equipment. This position involves towing, recovery, and transport of disabled, and damaged vehicles on public roadways and private property. The operator must demonstrate advanced driving skills, sound judgment, mechanical awareness, and strong customer service while working independently and responding to dispatch instructions.
Essential Duties and Responsibilities
Duties include, but are not limited to:
- Safely operate a Commercial Motor Vehicle (CMV), including heavy wreckers, on public highways and roadways in compliance with all federal, state, and local regulations
- Perform heavy-duty towing, recovery, winching, uprighting, and transport of vehicles from pickup locations to designated destinations
- Communicate clearly and professionally with dispatchers regarding job status, locations, hazards, and completion of assignments
- Respond to recovery, contract, private, emergency, and on-call towing assignments as dispatched
- Conduct pre-trip, post-trip, and routine inspections of towing equipment and vehicles
- Secure vehicles and loads properly to ensure safe transport
- Perform basic shop and yard duties, including cleaning, servicing, fueling, and washing trucks and equipment
- Maintain accurate documentation, logs, and required reports
- Provide professional, courteous customer service to motorists, law enforcement, and the public
- Demonstrate safe and professional driving behavior while operating company vehicles
- Report mechanical issues, safety concerns, or equipment defects promptly
- Adhere to company policies, procedures, and uniform standards at all times
Skills and Qualifications
Required Qualifications:
- Valid Driver's License with Class A CDL
- Proven heavy-duty towing and recovery experience
- Clean Motor Vehicle Record (MVR)
- Current DOT Medical Examiner's Card
- Ability to lift up to 50 lbs. frequently and 75 lbs. occasionally
- Ability to work a flexible schedule, including nights, weekends, on-call shifts, and emergency situations
- Must arrive to work on time and be prepared to begin the workday as scheduled
- Must comply with pre-employment and random Drug and Alcohol Testing requirements
- Ownership of a smartphone with Bluetooth capability and a Bluetooth headset for hands-free communication
Preferred Skills and Abilities:
- Strong situational awareness and problem-solving skills
- Knowledge of towing safety procedures, traffic laws, and recovery techniques
- Mechanical aptitude related to towing and recovery equipment
- Ability to remain calm and professional in high-stress or emergency situations
- Strong communication and customer service skills
- Flexibility, adaptability, and willingness to perform varied duties as needed
Working Conditions
- Outdoor work in all weather conditions
- Exposure to traffic, accident scenes, and emergency environments
- Physical demands including standing, bending, climbing, lifting, and pulling
- Extended hours may be required based on operational needs
