We are looking for a Customer Service Specialist for our Houston, Texas office.
Candidate must be reliable, punctual and able to work their scheduled 40 hours a week!
Team members strive to provide fast, courteous customer service assisting with new customer inquiries and answering existing customer's product and account questions. Candidates need to have a pleasant demeanor, possess computer & problem-solving skills and be able to effectively communicate with customers and co-workers.
Responsibilities
Manage incoming calls & e-mail inquiries
Identify and assess customers needs & offer products related to those needs
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Analyze data from multiple sources
Process payments
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Attention to detail
Be on time and work a full 40 hour work week
MUST be able to pass a background check & drug test
Skills
Proven customer support experience or experience as a client service representative dealing with customer inquiries, problem resolution and different types of characters.
Strong computer skills
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Education:
High school or equivalent (Required)
Experience: Microsoft Office:
3 years (Preferred)
Customer Service: 3 years (Preferred)
Data Entry: 3 years (Preferred)
Typing 40+ wpm: 3 years (Preferred)
Ability to Commute: Houston, TX 77058 (Required)
