About Us
At Chili Piper, we turn visitors into pipeline with AI-led experiences! We build smart software and solve interesting problems to help companies with their sales and marketing. Our number one company value is "help" we help our customers succeed, help prospects make the right choices, and help our team members reach their absolute full potential. We have been a remote-first company since 2016, proudly prioritizing autonomy, ownership, freedom, and flexibility for all Pipers.
Your Role (Customer Success + Support)
As a full-time, remote Customer Success + Support professional, you will serve as a vital point of contact for our clients. Your day-to-day responsibilities will involve:
Managing customer onboarding and ensuring effective product use.
Responding to client inquiries and providing top-tier administrative and customer success support in a remote environment.
Collaborating with internal teams to support the timely resolution of client needs.
What You Bring
To succeed in this position, you will need a client-focused approach and a track record of dependable problem-solving. Specifically, we are looking for someone with:
Excellent written and verbal communication skills.
Sound judgment, strong organization, reliability, and meticulous attention to detail.
High professionalism, confidentiality, and the ability to work independently while maintaining responsive client service.
Perks & Pay
This is a full-time, remote position based in the United States with a starting compensation of $35.00 per hour. We offer fantastic benefits for eligible employees, including:
Remote-First Mentality: Work from anywhere alongside our fully distributed team.
Employee Enablement: Receive a stipend for any equipment, software, or tech needed to do your job effectively.
Community & Connection: Enjoy a stipend to get together in person with fellow Pipers, plus annual company trips to celebrate milestones!
Unlimited Vacation: We strongly believe in the "work hard, play hard" mentality.
Continuous Training & Development: Access full-time development coaches on staff whose sole purpose is to help you reach your full potential.
