Salary $18.00 - $22.00/hr
Employment Full Time, 40 hours per week, Monday through Friday
Purpose:
To provide patient-centered, high quality care management services in a timely manner
to clients with complex chronic conditions by navigating systems such as primary
medical, specialty and behavioral health care, as well as social services.
Key Functions:
Provides comprehensive care management services including: outreach and engagement; assessment/reassessment; development and implementation of initial and revised individualized care plans; consult with primary care physician, and other care provider(s); identify crisis intervention plan.
Provides care coordination and health promotion including: collaborate with service providers and health plans to obtain medically necessary care, share crisis intervention(s) and emergency info; linkage to services to support care and treatment goals/plans; patient education; self-help recovery and self-management;
case reviews; advocate for services and assist with scheduling;
collaborate with providers to ensure service delivery; monitor, support,
accompany (as indicated) patient to/with scheduled appointments; crisis intervention.
Provides comprehensive transitional care including: follow up on notice of ER/hospital/residential/rehab setting admission and discharge; facilitate discharge planning with ER/hospital/residential/rehab setting staff to a safe location with care needs in place; notify service providers of admission/discharge and follow appointment needs; link with community supports; post discharge follow-up.
Provide member and family support including: care planning with patient/family; patient/family consultation and education around health care needs; patient/family meetings; patient/family referral to peer supports, support groups, social services and other programs as indicated; collaborate with community providers to support service utilization based on patient/family need.
Provide referral to community and social support services including: identifying and linking to community supports as needed; assure and assist with access to medical, behavioral health, substance abuse and other community-based services as needed.
Timely and comprehensive completion of documentation including notes, assessments, tracking tools, etc.
Adhere to Company policies and procedures to include being aware of the importance of Corporate Compliance Policies and the Code of Conduct. Staff is responsible for maintaining required certifications and licenses.
Attends necessary trainings and in-services, participates in department and agency meetings as required.
Performs other related duties as assigned by supervisor/director.
Education, Experience, Skills and/or Licensing/Certification Required:
An Associates degree in Human Services field 2 years of related experience OR
Bachelors degree AND 1 year of related experience in public or community mental health
settings serving low income and culturally diverse populations. Computer literacy
required. Valid New York State drivers license with approved driving record and access
to a reliable vehicle with proof of insurance for vehicle is required.
Supervisory Responsibility:
None
Values: Demonstrates the organizations values
Customer Service
Communications
Continuous Improvement
Collaboration/Teamwork
Accountability
What we offer:
Affordable Medical / Dental / Vision Insurance
Paid Time Off (PTO)
9 Paid Holidays
Matching 403B Retirement Plan
Additional Insurance Offerings - Specified Disease Insurance w/ Cancer Rider, Accident Insurance, Identity Theft Protection
Employer Paid Health Reimbursement Arrangement (HRA)
Employer paid Life Insurance, Short-term and Long-term Disability Insurance
Tuition Reimbursement
Interested internal applicants are invited to submit an internal application form to Sandra Creamer, Human Resources Generalist, Rochester Rehabilitation.
Closing Date: until filled Posted 10/16/25
The agencies are equal opportunity employers. We do not discriminate against employees or applicants in the hiring, promotion, compensation, placement, termination, layoff, recall, transfer, leaves of absence or any other term or condition of employment on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran, domestic violence victim status, prior arrest and conviction records or any other protected category in accordance with applicable federal, state and local laws.
