Job Description Job Description
Phone/Skype Hire. Onsite from Day 1 / Hybrid.
Location: Austin, Texas
Duration: 6+ months
Need 3-page resumes. Must have current LinkedIn profile. Please complete the enclosed documentation in its entirety and always get RTR physically signed.
Responsibilities
Key responsibilities include:
• Lead user research initiatives and journey mapping to gain deep insights into user interactions and identify opportunities for optimization.
• Proven UX Design Experience: Extensive portfolio demonstrating expertise in user research, information architecture, wireframing, prototyping (low and high-fidelity), and usability testing.
• Develop wireframes, prototypes, and visual hierarchies in accordance with established accessibility guidelines and branding standards.
• Collaborate with Code for America and cross-functional teams to apply industry best practices in UI/UX design.
• Engage in discovery workshops, feedback sessions, and sprint planning to ensure that design decisions are aligned with business objectives.
• Employ a comprehensive suite of tools-including Figma, Adobe XD, Sketch, and Hotjar-and implement usability testing, responsive design, and SEO optimization strategies.
• Experience with AI/ML Interfaces: Demonstrated experience designing user interfaces for systems that incorporate Artificial Intelligence or Machine Learning, with a focus on explainable AI (XAI) and human-AI interaction principles.
• Complex System Design: Ability to understand and design for complex business logic and regulatory requirements, particularly in domains like government services, healthcare, or finance.
• Data Visualization: Skill in presenting complex data and AI insights in a clear, concise, and understandable visual format.
• Empathy and User Advocacy: Deep commitment to understanding user needs and advocating for user-centered design principles.
• Collaboration & Communication: Excellent verbal and written communication skills to effectively collaborate with cross-functional teams and present design solutions to stakeholders.
• Understanding of Accessibility Standards: Knowledge of WCAG and other accessibility guidelines to ensure inclusive design.
• Bonus: Experience with eligibility determination systems or similar rule-based, data-intensive applications.
Skills Needed
Years
Required/Preferred
Experience
4
Required
Hands-on experience designing user interfaces and experiences for enterprise systems, including wireframes, prototypes, and visual hierarchies using tools like Figma, Adobe XD, and Sketch.
4
Required
Demonstrated ability to collaborate with technical and non-technical teams, translating business needs into intuitive design solutions that align with accessibility and branding standards.
4
Required
Experience applying UX design principles such as hierarchy, contrast, and alignment to create responsive and accessible web and mobile interfaces.
4
Required
Experience creating wireframes and prototypes that support agile development cycles, including sketch-to-visual fidelity transitions.
5
Preferred
Experience designing graphical diagrams and visual narratives to communicate timelines, workflows, and system architecture.
3
Preferred
Demonstrated ability to facilitate design workshops and feedback sessions with stakeholders, ensuring alignment with business goals and user needs.
3
Preferred
Bachelor's degree in graphic design, Human-Computer Interaction, Computer Science, or related field. Equivalent experience may be substituted.
3
Preferred
Strong multitasking skills with the ability to manage multiple design streams across concurrent work effort.
