Job Description Job Description
Please Let me know your Interest and rate for this position.
Phone/Skype Hire. Candidate must reside within 49 miles of Orlando.
Location: Orlando, FL / Hybrid
Duration: 12+ months
The Client Technologies Technician provides 2nd-tier support and configuration for packaged and custom applications with the organization. Specifically, the Client Technologies Technician implements and supports technology systems for business applications including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resource Information Systems (HRIS) in addition to other Line Of Business (LOB) applications used by the organization such as Learning Management Systems (LMS) or Student Information Management Systems (SIMS).
Responsibilities
- Provide setup and configuration of applications
- Provide 2nd-tier support for business applications within the enterprise
- Develop recommendations for enhancing approaches for software support service
- Develop and manage effective working relationships with other departments, groups, and personnel with whom work must be coordinated or interfaced
- Analyze the performance of programs and take action to correct deficiencies
- Provide a minimum of weekly status report updates for current projects
- Provide consultation for the evaluation of packaged applications
- Provide the implementation, configuration, and deployment of new packaged software application
- Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others
Skills Needed
- Minimum of two years of experience in software and application delivery and support.
- Associate's or Bachelor's Degree, or technical institute degree/certificate. Or equivalent work experience.
- Proficiency in Windows 10/11 and Microsoft 365.
- Experience with Active Directory, Group Policy, SCCM.
- Familiarity with ServiceNow or similar ITSM platforms.
- Basic PowerShell scripting for automation and troubleshooting.
- Support for VPNs, remote desktop tools, and MDM solutions (e.g., Intune).
- Understanding of network basics (TCP/IP, DNS, DHCP).
- Comfortable with collaboration tools like Teams and Zoom.
- Strong troubleshooting and customer service skills.
- Effective communicator with proven reliability and efficiency
