Service AdvisorPay Rate: $18.00 - $21.00/hour (higher compensation may be considered for highly qualified candidates)
Job Type: Temp -to-Hire
Monday - Friday 8:00 a.m. - 5:00 p.m
Service Advisor / Service Writer About the Role Adecco is seeking a customer-focused
Service Advisor / Service Writer to serve as the primary point of contact between customers and the service department. In this role, you will manage repair orders from intake through completion, coordinate scheduling, communicate repair updates, prepare estimates, obtain customer authorizations, and ensure an exceptional customer experience throughout the service process.
Key Responsibilities
- Greet customers and gather accurate customer and trailer information.
- Create and maintain repair orders, documenting customer concerns and requested repairs.
- Coordinate service scheduling based on shop capacity, workload, parts availability, and repair timelines.
- Prepare detailed repair estimates, including labor, parts, fees, and completion expectations.
- Present repair recommendations and secure customer approvals before work begins.
- Serve as the primary customer contact, providing proactive updates on repair status, delays, and completion dates.
- Coordinate with the Parts Department and Service Manager to ensure timely parts availability.
- Verify repair order accuracy, including labor, parts, documentation, and warranty information.
- Finalize invoices, arrange customer pickup and payment, and explain completed repairs as needed.
- Follow up on open estimates, customer communications, and completed service work.
- Support department goals related to customer satisfaction, productivity, turnaround times, and profitability.
Qualifications
- Previous experience as a Service Advisor, Service Writer, or customer service professional in an automotive, truck, trailer, or equipment service environment preferred.
- Strong communication and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced setting.
- Detail-oriented with strong organizational and administrative skills.
- Proficiency with service management software, repair orders, and estimating systems.
- Ability to work collaboratively with technicians, parts personnel, and management.
Preferred Skills
- Knowledge of trailer, truck, automotive, or heavy equipment service operations.
- Experience preparing estimates and processing customer authorizations.
- Strong problem-solving and customer conflict-resolution abilities.
What Success Looks Like
- Customers are consistently informed and satisfied.
- Repair orders are accurate, complete, and properly authorized.
- Technicians remain productive with minimal delays.
- Completed work is billed and invoiced promptly.
- Scheduling, communication, and documentation are handled efficiently and professionally.
Apply today and join a team dedicated to quality service, strong communication, and exceptional customer care.Pay Details: $18.00 to $21.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
