UNIVERSAL BANKER
Learn more about the general tasks related to this opportunity below, as well as required skills.
Job Overview: As the face of Fidelity to our customers, you'll build relationships by positively representing our products, solutions and legacy of service. You'll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let's talk.
The candidate for this position will be responsible for:
Providing outstanding customer service
Referring products that provide a better banking experience for our customers
Demonstrating knowledge of Fidelity's products and services
Seeking sales opportunities through customer relationships and conversations
Recommending Bank products and services to customers using the Teller Pod technology to conduct a variety of day-to-day transactions
Approaching, greeting and welcoming customers into the branch
Establishing relationships while understanding customers' needs by asking appropriate questions and recommending solutions to strengthen customers' financial well-being
Fostering teamwork across all areas of the Bank
Engaging customers and delivering an exceptional customer experience at all touch points and customer zones within the branch
Maintaining strict standards of confidentiality and performing duties in a manner that supports Fidelity Bank's core values
Requirements for the position include:
A high school diploma or equivalent
xaygatp Minimum two years' experience with the public/customers
Minimum one year of sales experience
Demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day
Strong written, verbal communication skills and cash handling experience
Preferred qualifications for this position include:
One year of supervisory experience preferred
Previous banking or financial services experiences
EEO/Veterans/Disabled
