Our client, an established distributor serving the LP/propane and natural gas industry, is seeking a Parts and Service Coordinator to join their team. This role is responsible for handling incoming customer calls, processing orders, and resolving customer inquiries with a focus on responsive, knowledgeable service. The ideal candidate brings industry-related experience and a genuine interest in continuously learning about propane and natural gas products and systems. Job Responsibilities Field incoming customer calls, providing accurate order assistance and information in a timely manner. - Investigate and resolve customer concerns by identifying the issue, determining the root cause, and coordinating an appropriate solution through to completion. - Build and maintain strong customer relationships to support satisfaction and repeat business. - Assist customers with product selection and basic troubleshooting for propane and natural gas equipment and appliances. - Generate invoices and related documentation as part of the order process. - Support inventory and order fulfillment needs, including both phone and online order channels. - Maintain accurate records of customer interactions, orders, and account details. - Take on additional tasks and projects as assigned by supervisors. Job Requirements Experience in the LP/propane, natural gas, or a related industry such as HVAC/plumbing is required. - Prior experience in a customer service or order support role. - Strong verbal and written communication skills in English. - Working knowledge of Microsoft Word and Excel. - Strong organizational and multitasking abilities, with the capacity to prioritize and manage time effectively. - Familiarity with propane system components (tanks, regulators, valves, fittings, hoses, connectors) and related appliances preferred. - Technical experience and aptitude are preferred.
