Job Title: Field Service Technician Location: Mesa, AZ Summary: Perform Intermediate level activities on emergency lighting inverters installed at customer locations. This role will involve testing, troubleshooting, repairs, and modifies developmental and production electronic components, parts, equipment, and systems. Responsibilities: - Represent the company in a professional manner in-house as required. - Follows safety practices and protocols per NFPA 70E at all times. - Travels to customer locations in a company vehicle to perform service activities. - Performs maintenance to ensure compliance to product specifications. - Installs or replaces batteries in inverter systems. - Installing and performing startup of equipment in the field. - Performs system start up and commissioning. - Troubleshoots and repairs intermediate level issues. - Performs intermediate modifications on inverters - Works early morning, nights or weekends that may include overnight stays in a hotel whenever customer schedules require it. - Provides professional, courteous and excellent customer service. - Completes necessary job documentation per department procedures. - Assists other Field Service Technicians during their work assignments to develop skills. - Follows work schedules made by service coordinators. - Uses company issued tools, equipment and software to perform work. - Provides training to customer representatives when required. Qualifications: - Associate degree or equivalent from two-year college or technical school; or two years technical training related experience or equivalent combination of education and experience plus - 3+ years of experience as a field service technician. - Experience in electronics and electricity . - Experience with power electronics is a plus. - Strong knowledge of inverter technology and have battery knowledge. - Acceptable if has knowledge of UPS system (uninterruptible power supply). - Will need to troubleshoot and repair emergency lighting inverters. - Perform maintenance work on inverters. - Performs system start-ups and commissioning. - Will change out electronics and replace boards.
