Support Center Engineer III- Albany

We are seeking a seasoned, service-minded technologist to serve as our Site Lead - Support Center Engineer III, supporting our managed services customers either remotely or on-site so their teams always have working equipment and can get on with their jobs. You'll be the person who can walk a customer through how a product works, answer questions about setup, configuration, upgrades, and everyday use, and get to the bottom of problems using sound diagnostic techniques, recommending fixes for common failures and escalating the tougher ones when it makes sense. Beyond your own tickets, you'll act as the senior technical voice for the on-site team, helping raise the bar on professionalism and day-to-day service.