Position Overview
You will play a critical leadership role in ensuring smooth day-to-day clinic operations while delivering an exceptional patient and employee experience. You will oversee administrative workflows, team performance, clinic efficiency, and operational excellence across one or two assigned clinic locations.
The ideal candidate is a strong communicator, operationally minded, highly organized, and capable of leading teams in a fast-paced healthcare environment. This role requires someone who can balance patient satisfaction, staff management, and operational execution while maintaining high standards of professionalism and accountability.
Why Join Nao MedicalLeadership Opportunity
Lead clinic operations within one of New York's fastest-growing healthcare organizations and make a direct impact on patient experience and operational success.
Career Growth
Gain exposure to multi-site healthcare management, AI-driven healthcare innovation, and leadership development opportunities within a rapidly expanding organization.
Collaborative Culture
Join a mission-driven team that values accountability, teamwork, innovation, and continuous improvement.
Fast-Paced and Rewarding Environment
Work in a dynamic healthcare setting where every day presents new opportunities to lead, solve problems, and improve operations.
Primary ResponsibilitiesClinic Operations
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Oversee the daily operations of assigned clinic locations to ensure efficient workflows, excellent patient service, and compliance with company standards.
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Maintain clinic organization, cleanliness, equipment readiness, and supply inventory.
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Monitor patient flow and staff coordination to minimize delays and optimize clinic efficiency.
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Ensure operational procedures and workflows are followed consistently across assigned sites.
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Coordinate with clinical and administrative teams to support high-quality patient care and smooth operations.
Staff Leadership and Supervision
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Manage, coach, and support front office and clinical support staff within assigned clinics.
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Monitor attendance, scheduling, productivity, and overall staff performance.
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Assist with hiring, onboarding, training, and development of new team members.
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Provide performance feedback, coaching, and corrective action when appropriate.
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Promote accountability, teamwork, professionalism, and a positive workplace culture.
Patient Experience
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Ensure patients receive professional, timely, and compassionate service throughout their visit.
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Address operational concerns, escalations, and service-related issues in a professional and solution-oriented manner.
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Support front desk operations and assist with patient concerns when necessary.
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Maintain a welcoming and patient-centered clinic environment.
Administrative and Compliance Responsibilities
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Ensure clinic documentation, records, and administrative processes remain organized, secure, and compliant.
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Maintain compliance with HIPAA, OSHA, and company operational standards.
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Assist leadership with reporting, operational tracking, and workflow improvement initiatives.
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Participate in meetings, leadership discussions, and operational planning sessions.
Job RequirementsEducation
Experience and Qualifications
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Previous experience in healthcare operations, clinic supervision, office management, or team leadership strongly preferred.
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Strong leadership and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
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Excellent verbal and written communication skills.
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Experience handling staff supervision, scheduling, and operational coordination.
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Strong problem-solving and decision-making abilities.
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Experience with EMR systems such as eClinicalWorks preferred.
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Proficiency in Microsoft Office, Google Workspace, and Gmail.
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Strong attention to detail and ability to maintain professionalism under pressure.
Schedule Requirements
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Ability to work flexible schedules based on clinic operational needs, including weekends and holidays when required.
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Must be willing to work onsite and travel between assigned clinic locations within Brooklyn, Queens, Bronx, and Long Island as needed.
Benefits
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Family Medical Leave, PFL, and DBL
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401(k) and 401(k) matching
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Health, Dental, and Vision Insurance
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Basic Life Insurance
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Complementary Health Visits at Nao Medical
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Paid Time Off (PTO)
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Professional development and leadership growth opportunities
At Nao Medical, we're revolutionizing healthcare by blending cutting-edge technology with compassionate, personalized care. Over the past 13 years, we've proudly served more than a million New Yorkers across our growing network of clinics.
Our mission is simple: to provide accessible, high-quality care tailored to every patient's needs while building healthier communities through innovation, operational excellence, and patient-centered service.
Join us and become part of a team that is transforming the future of healthcare, Nao.
