Job Description Job Description Export Agent II
Location: Itasca, IL
FLSA Status: Non-Exempt
Work arrangement: 100% in office
Salary Range: $26 to $31.50 an hour
Position Overview
The Export Agent II independently manages export shipments from start to finish, handling more complex shipment details with limited supervision. This includes preparing and reviewing export documentation, coordinating with customers, carriers, vendors, and overseas agents, and resolving shipment issues as they arise. The role requires a strong understanding of export regulations and documentation requirements, along with a willingness to learn and follow company procedures to ensure shipments are handled accurately and compliantly. The Export Agent II takes ownership of customer needs, communicates clearly, follows through on commitments, and provides reliable service while managing multiple shipments and deadlines.
Skills and Qualifications
3 to 5 years of freight forwarding experience.
Working knowledge of CargoWise and export documentation.
A team player who works well with others and treats teammates with respect.
A strong work ethic with ownership, accountability, and the ability to work independently.
A customer service focus with the ability to build relationships with internal and external customers.
A growth mindset, with a willingness to learn, improve, and adapt to change.
Basic math and geography skills, including working with currency, weight, volume, and distance measurements.
Understanding of freight movement, air carriers, routing, equipment types, Incoterms, and applicable export regulations.
Strong communication and time management skills, with the ability to manage multiple shipments, meet deadlines, and work in a fast-paced environment.
Key Responsibilities
Independently coordinate export shipments from booking through completion, managing multiple priorities, meeting deadlines, and taking ownership of each shipment.
Prepare and review export documents, verify customer shipping instructions, and follow applicable export regulations and company procedures to ensure shipments are accurate and compliant.
Coordinate bookings, schedules, routing, and shipment details with customers, carriers, vendors, and overseas agents, providing timely updates and dependable customer service.
Track shipment progress, follow up on delays or missing information, resolve routine issues independently, and escalate complex problems or compliance concerns when needed.
Maintain accurate shipment information and organized records in CargoWise, communicate clearly with coworkers and other departments, and work together to meet customer needs.
Support teammates by sharing knowledge, look for ways to improve processes and service, follow company and department procedures, and perform other duties as assigned.
Equal Employment Opportunity
OCEANAIR is an equal opportunity employer. We are committed to providing a respectful workplace and equal employment opportunities to all employees and applicants. Employment decisions are based on qualifications, skills, and business needs, without discrimination based on any status protected by applicable federal, state, or local law.
Reasonable Accommodation
OCEANAIR provides reasonable accommodations to qualified applicants and employees with disabilities, as required by applicable law. Applicants who need an accommodation during the hiring process may contact HR.
