Lead and oversee the companys administrative and operational functions supporting its Special Inspections, Technical Consultations, and Construction Materials Testing divisions. Manage internal operations, office procedures, staff coordination, workflow systems, client service processes, reporting controls, scheduling efficiency, and business performance metrics. Ensure company operations run efficiently, that internal departments remain coordinated, and that projects are properly supported through strong administrative management, process improvement, resource planning, and performance monitoring. Oversee administrative workflow related to project intake, scheduling, document processing, report distribution, staff coordination, and client communications. Monitor operational performance and identify opportunities to improve turnaround times, service quality, and internal coordination. Standardize procedures for office operations, communication protocols, documentation flow, and service support functions. Assist with hiring, onboarding, training, performance evaluation, and retention of support and operations staff. Establish staffing plans and scheduling procedures to ensure proper support for active projects and service demands. Promote productivity, teamwork, accountability, and communication across departments. Support management in allocating personnel resources based on workload, deadlines, and business priorities. Analyze internal processes and recommend improvements in workflow, reporting systems, client handling, scheduling practices, and resource utilization. Lead initiatives to streamline office systems and improve coordination between operations, client service, accounting, and technical departments. Develop KPI tracking systems to monitor productivity, service responsiveness, staff utilization, and operational effectiveness. Support digital and process transformation efforts to improve reporting accuracy, communication flow, and service delivery. Prepare and review operational reports concerning workflow volume, staffing levels, scheduling efficiency, and service performance. Track business metrics, operational trends, and productivity indicators to support management decision-making. Assist in preparing budgets, monitoring operating expenses, and evaluating resource allocation. Analyze business and financial data to identify cost control opportunities and operational improvements. Provide regular updates to executive leadership on operational performance and improvement initiatives. Ensure internal documentation, records, and administrative processes are maintained in an organized, accurate, and compliant manner.
Education and Experience Requirements
Masters degree or foreign equivalent in Economics, Business Administration, or a closely related field of study plus one year of experience with operations management. Experience must include office administration, business process management, staff supervision, and performance analysis. Demonstrated experience in managing workflows, improving operations, and cross-coordination of business activities.
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