Job Description Job Description
Senior Financial Services Coordinator & Manager
Inovi Fertility & Genetics Institute Houston, TX 77046
A meaningful role. A thoughtful patient experience. A team you can lead with confidence.
At Inovi Fertility & Genetics Institute, we combine advanced reproductive medicine with personalized, compassionate care. We are seeking an experienced, bilingual Senior Financial Services Coordinator to oversee clinic scheduling, employee supervision, front desk financial operations, staff training, and patient service.
This hands-on leadership role ensures accurate pricing, appropriate charges, consistent payment collection, efficient clinic operations, and clear patient communication. You will train administrative and clinical staff, promote accountability, and work with leadership to deliver an exceptional patient experience.
Your Role & Responsibilities
1. Clinic Operations & Employee Supervision
- Manage daily clinic scheduling, appointment flow, and operational priorities.
- Supervise employees, monitor performance, and promote accountability, professionalism, and teamwork.
- Coordinate clinical, administrative, reception, and financial services teams.
- Resolve scheduling conflicts, operational issues, and patient concerns.
- Provide coaching and performance feedback.
2. Front Desk Financial Oversight
- Supervise patient pricing, billing, charges, deposits, and payment collection.
- Ensure accurate fee quotes and consistent communication of financial policies.
- Review transactions, identify errors and missed collections, and implement corrective action.
- Establish procedures for pricing, payment documentation, and patient balances.
- Address billing disputes and sensitive financial concerns.
3. Staff Training & Performance
- Develop and maintain structured training programs, procedures, and checklists for front desk financial services.
- Train employees on pricing, billing, insurance responsibilities, payment collection, and documentation.
- Establish performance standards and evaluate billing accuracy, collections, and policy compliance.
- Conduct competency assessments, refresher training, and corrective coaching.
- Track results and continuously improve training effectiveness.
4. Clinical Communication & Service Excellence
- Develop and participate in training to improve clinical staff communication.
- Promote empathy, professionalism, active listening, and clear patient education.
- Coach staff on sensitive conversations and consistent communication.
- Collaborate with clinical leadership to address communication gaps and improve patient satisfaction.
5. Patient Financial Counseling
- Explain treatment costs, insurance coverage, out-of-pocket expenses, and payment options.
- Ensure patients understand financial responsibilities before procedures and treatment.
- Coordinate financial estimates with physicians and clinical teams.
- Follow up on outstanding balances and address patient questions compassionately.
6. Insurance, Billing & Revenue Cycle
- Oversee insurance verification, authorizations, and financial clearance.
- Monitor claims, denials, accounts receivable, and collections.
- Ensure accurate billing, documentation, and applicable ICD-10/CPT coding.
- Coordinate timely claim submissions and maintain HIPAA compliance.
What You Bring to the Team - Required Qualifications
- At least three years of healthcare financial services, medical billing, or practice administration experience.
- Experience supervising employees and coordinating clinic schedules or daily operations.
- Strong knowledge of pricing, billing, payment collection, insurance claims, authorizations, and denials.
- Experience developing staff training and evaluating performance.
- Knowledge of ICD-10 and CPT coding.
- Fluency in spoken and written Spanish, including financial consultations.
- Excellent communication, organization, problem-solving, and conflict-resolution skills.
- Proficiency with EMR systems and Microsoft Office; QuickBooks experience preferred.
- Fertility, reproductive medicine, or women's healthcare experience highly desirable.
Your Leadership Impact
You will lead clinic operations, supervise employees, maintain scheduling efficiency, improve financial accuracy, strengthen staff competency, and promote consistent, compassionate patient communication. Success means a well-coordinated clinic, accountable employees, reliable financial processes, and a positive patient experience.
The Work Environment
Position: Full-time, in person
Schedule: Monday-Friday, with rotating Saturdays
Location: Houston, TX 77046
Compensation & Benefits
Hourly pay: $27-$32, based on experience and qualifications
Benefits: 401(k), health, dental and vision insurance, and paid time off.
Join Us at Inovi Fertility & Genetics Institute
Fertility care is deeply personal. We seek a leader who combines financial expertise, employee development, operational oversight, and compassionate service to ensure patients receive accurate financial guidance and exceptional care.
Work Location: In person, Houston, TX 77046.
