Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in the United States says it all! Base Salary $21.50/hour + performance-based bonus opportunities $1400 retention bonus help us grow our customer services concierge team eligible for generous employee referral bonus opportunities What Youll Do Youll proactively connect with individuals and small business owners who may need support during tax season. Through thoughtful outbound conversations, youll create a personalized, white-glove customer experience by listening closely, understanding each customers needs, answering general product and tax-support questions, and guiding them toward the appropriate next step, including connecting them with a qualified tax expert when needed. During a Typical Day, Youll -Conduct proactive outbound outreach to customers through phone and supported digital channels -Engage individuals and small business owners with active listening and thoughtful questions to understand their tax preparation and product support needs -Assess each customers situation and guide them to the appropriate support pathway, including self-service options or a qualified tax professional -Clearly explain available products, services, and support options using a service-first approach -Deliver high-touch, personalized support while navigating multiple systems and documenting customer needs, outcomes, and any follow-up required -Meet quality, customer satisfaction, responsiveness, and productivity expectations while maintaining a professional concierge-style experience What You Bring to the Role -High school diploma or equivalent -At least 1 year of customer service, hospitality, financial services, or contact center experience -Strong verbal and written communication, active listening, response, and problem-solving skills -Ability to build trust through proactive outreach, understand customer situations, provide personalized guidance, and work across multiple applications and systems -Ability to work onsite in Tempe, Arizona on a full-time schedule, including seasonal adjustments based on business needs What You Can Expect -A team environment supportive of your career and professional development -An inclusive culture and community minded organization where giving back is encouraged -A global team of curious lifelong learners guided by our company values -Opportunity to work hybrid based on reaching and maintaining performance standards -And yes $21.50/hour base + performance-based bonus opportunities, $1400 retention bonus (conditions apply), benefits you'd expect like paid time off, wellness and healthcare benefits and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit (link removed) for more information. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day, and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve by delivering amazing service and technology with humanity. We make it a point to ensure our employees feel valued, a sense of belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Location/Division Tempe, Arizona Job Requisition 04F2T
