Job Description Job Description
Job Title: General Shop Helper - Resell Store
Position Summary: Entry-level support role assisting with daily operations of a resale/consignment/thrift store. Keeps the sales floor and backroom organized, processes incoming donations/merchandise, supports pricing and merchandising, and provides basic customer-service and shipping/receiving assistance.
Key Responsibilities:
- Receive, sort, and inspect donated and consigned items for condition, cleanliness, and authenticity; tag and prepare items for pricing.
- Support pricing and labeling according to store guidelines and condition grading.
- Clean, launder, repair (minor) or prep items for display; photograph and create basic online listings as directed.
- Merchandise and organize sales floor and displays for visual appeal and inventory rotation; restock shelves and racks.
- Operate POS system, assist with sales transactions, returns, and basic customer inquiries.
- Assist with inventory counts, tracking, and backroom organization; move stock using carts or hand trucks.
- Package and ship online orders; manage shipping supplies and documentation.
- Dispose of unsellable items per store policy (recycling, donation to partners, or disposal).
- Maintain cleanliness of store and backroom (sweeping, dusting, wiping surfaces).
- Report damaged, stolen, or suspicious items; follow loss-prevention procedures.
- Follow safety and store policies; assist with occasional store events, pickups, or donation drives.
Qualifications:
- High school diploma or equivalent preferred.
- Previous retail, thrift/resale, warehouse, or customer-service experience preferred but not required.
- Basic computer skills; experience with POS systems and online marketplaces (eBay, Poshmark, Etsy, store website) is a plus.
- Ability to assess item condition and follow pricing guidelines.
Skills & Attributes:
- Strong attention to detail and good organizational skills.
- Customer-focused, polite, and able to communicate clearly.
- Comfortable handling a wide variety of goods (clothing, electronics, furniture, books, collectibles).
- Ability to lift 25-50 lbs, stand for extended periods, bend, and climb ladders occasionally.
- Reliable, punctual, and able to follow direction and store procedures.
Physical Requirements & Work Environment:
- Retail environment with backroom work; exposure to dust, scents from donated goods.
- Frequent lifting, carrying, sorting, and using rolling carts or dollies.
- Some weekend or evening hours may be required.
Training & Advancement:
- On-the-job training provided for pricing guidelines, POS, shipping, and online listings.
- Opportunities to advance into roles such as lead sales associate, merchandiser, or store manager based on performance.
Compensation:
- Hourly wage commensurate with experience; list any benefits if applicable (employee discount, health, paid time off).
Equal Opportunity Statement:
- Employer is an equal opportunity employer and values diversity.
