Our client, a leading company in the consumer products industry, is seeking a Trade Claims & Deductions Team Lead to join their team. The ideal candidate is a highly organized operations professional with experience in claims, deductions, or customer operations who excels at issue resolution, stakeholder management, and driving results in a fast-paced environment
Job Title: Trade Claims & Deductions Team Lead
Location: Hoboken, NJ/Hybrid (3 days a week onsite)
Contract: 9 Months (extension/conversion possible)
Pay Range: $41 - $47 hourly
What's the Job?
- Lead the daily operating rhythm for claims, deductions, repayments, and cash-on-account activities, including workflow prioritization, aging reviews, risk identification, and issue escalation.
- Partner with Sales, Customer Development, Customer Support, Finance, Collections, and third-party providers to drive issue resolution, clarify ownership, and maintain service continuity.
- Monitor and report on aging, backlog, SLA adherence, resolution velocity, escalation cycle times, and operational performance metrics.
- Identify recurring issues, root causes, process gaps, and improvement opportunities while driving corrective actions and continuous improvement initiatives.
- Support audit readiness, SOP development, process documentation, operational controls, transition activities, and business continuity efforts during organizational change.
What's Needed?
- Bachelor's degree in Finance, Business, Supply Chain, Operations, or a related field preferred; -OR- equivalent experience will be considered.
- 5+ years of experience in claims, deductions, accounts receivable, logistics, trade management, customer operations, finance operations, or a related function.
- Demonstrated ability to lead operational workflows, manage competing priorities, drive escalations, and resolve issues in a high-volume environment.
- Proficiency in Microsoft Excel, PowerPoint, reporting tools, ERP systems, claims management, deduction management, or workflow management platforms.
- Strong analytical skills with experience using aging reports, KPIs, dashboards, trends, and root-cause analysis to identify risks and drive performance improvements.
What's in it for me?
- Medical, Dental, Vision, 401k options
- Weekly pay with direct deposit
- Consultant Care support
- Free training to upgrade your skills
- Dedicated Career Partner to help you achieve your career goals
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
