Join our team as a Relief Medical Receptionist at Yakima Medical-Dental Clinic in Yakima, WA! Medical Receptionists play a vital role in our organization by serving as the frontline connection between our patients and the care they receive. As the first point of contact, you set the tone for a welcoming, respectful, and patient - centered experience. Your work ensures our clinics run smoothly, coordinating communication, supporting Providers, maintaining accurate information flow, and helping patients navigate appointments, insurance, and access to care. Your attention to detail and commitment to exceptional service directly supports our mission to deliver high - quality, accessible healthcare to the communities we serve.
This is a Relief (on-call) position, utilized as-needed with no guarantee of hours. Position Highlights: - $17.57-$21.52/hour DOE with the ability to go higher for highly experienced candidates
- Additional pay for your bilingual skills, paid on hours worked
What You'll Do: - Answers the phone, transfers calls and takes messages as needed for the clinic
- Greet patients and maintain patient and visitor logs. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients
- Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer
- Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments
- Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed
- Reviews and responds to patients' questions in person, via phone, and patient portal systems
- May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports
- Reviews cash box receipts and reconciles cash box daily
- Perform other duties as assigned
Qualifications: - High School Diploma or GED
- One year's experience as a Receptionist in a clinic preferred
- This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
- Bilingual (English/Spanish) speaking skills required at a level 9
- Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
- Ability to interact with patients, Providers and staff in a professional manner
- Ability to deliver outstanding customer service
- Basic knowledge of medical terminology desired
- Basic knowledge of healthcare billing insurance desired
- Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel
Our Mission Statement "Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."
Our mission celebrates inclusivity. We are committed to equal-opportunity employment. Visit our website at to learn more about our organization!
