Description:
Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.
Responsibilities:
Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
Assist in the areas of merchandising, operations, sales and customer service
Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively
Handle customer complaints and resolve issues in a timely and professional manner
Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
Other duties assigned by manager
Requirements:
Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
Proven experience in a retail/customer service environment
Ability to train, coach, develop and motivate employees
Demonstrate effective interpersonal, organizational and leadership skills
Experience using a computer and handheld devices
Strong analytical and problem-solving skills
Knowledge of inventory management and merchandising techniques
Ability to work flexible hours, including weekends and holidays
Benefits:
Medical, Dental, Vision & Disability Insurance
Bonus Plan
Flexible Spending Plan
401(k)
Paid Vacation
Paid Holidays
Paid Parental Leave
Employee Discount
PM20
Salary: $15.60-20.40
Compensation details: 15.6-20.4 Hourly Wage
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