Overview In this contract Account Manager role, you will support customer account operations for a Monterey-based community energy organization. You will handle billing and service inquiries, clearly explain technical and billing matters, and resolve issues with professionalism. You will collaborate with internal teams, join cross-functional meetings to learn service details, and coordinate with third-party providers to ensure consistent support. You will track account activity in CRM and use key tools to monitor data and enable smooth daily operations. This role offers a hands-on opportunity to drive a positive customer experience in a fast-paced environment.
Responsibilities- Handle high-volume customer inquiries related to billing, service questions, and account concerns
- Investigate and resolve issues by identifying root causes and coordinating with internal teams
- Participate in cross-functional meetings to understand technical services for improved support
- Serve as primary contact for customers with clear guidance and accurate information
- Coordinate with third-party service providers to maintain consistent support and issue resolution
- Track account activity and customer interactions in CRM and related systems
- Utilize tools to monitor account information and support daily operations
- Contribute to a positive customer experience with urgency, professionalism, and problem-solving
Key requirements- experience in high-volume customer support
- ability to explain technical and billing matters clearly
- strong problem-solving skills
- proficiency with CRM systems
- familiarity with Salesforce, Tableau, and Microsoft Office or similar tools
- collaboration with cross-functional teams
- effective communication and responsiveness
- strong communication
- professionalism
- collaboration
- Salesforce
- Tableau
- Microsoft Office
