Overview As a Business Applications Analyst Senior, you will deliver analytical, business, and technical support for strategic IT platforms with a focus on Salesforce administration within the P&C Insurance Agency. You will guide decision-making, document requirements, and drive system changes to meet contractual needs. You'll work with cross-functional teams to identify risks, opportunities, and solutions, ensuring effective controls and quality documentation. This role offers a meaningful impact on member financial security and the insurance business, with flexible work options.
Compensation / Benefits- medical, dental and vision plans
- 401(k)
- pension
- parential benefits
- adoption assistance
- paid time off with holidays and volunteer hours
Responsibilities- Advise stakeholders on business and IT platform directions and modifications
- Maintain deep knowledge of business processes and technology strategy to guide solutions
- Collaborate with team members and information services to address dependencies, risks, and opportunities
- Research complex business issues using advanced business principles
- Document business requirements and oversee testing and implementation of new or changed systems
- Design and administer standards for end-user documentation and system quality assurance
- Contribute to documentation standards and QA methodologies for platforms
- Provide coaching and input on performance and development plans
- Identify, measure, monitor, and control risks in alignment with policies
Key requirements- Bachelor's degree or 4 additional years of relevant education/experience
- 6 years analyzing IT business processes and/or IT platform design and documentation
- Understanding of SDLC and testing execution
- Experience documenting workflow and technical functionality of IT applications
- Advanced knowledge of Microsoft Office tools
- Knowledge of risk & controls, identifying and fixing gaps
- Analyst assessment may be required
- Cross-functional collaboration
- Stakeholder management
- Ability to manage competing priorities
- Salesforce administration
- Salesforce configuration, automation, workflows, reports, dashboards, security models
- CRM systems in production environments
