Overview In this role, you lead the Learning & Development function for Risk BCS and People & Investments BCS, shaping enterprise-wide learning strategies and workforce readiness. You will bridge onshore and offshore operations across multiple regions, aligning investments with business priorities and transforming capabilities. You drive design, delivery, and governance of flagship programs while building organizational capability in modern L&D methods. This is a high-impact, globally distributed role that combines strategy, people leadership, and operational excellence to enable growth and compliance.
Compensation / Benefits- health and welfare benefits
- tuition assistance
- 401K savings
- employee assistance programs
Responsibilities- Develop a 3-year BCS Learning & Development strategy aligned to transformation initiatives
- Define learning frameworks for technical, domain, and professional growth across levels
- Establish metrics and ROI frameworks for all learning programs
- Conduct workforce capability assessments to identify skill gaps and training priorities
- Maintain or improve service levels to P&I and Risk COOs and their leadership teams
- Lead design and delivery of flagship programs (onboarding, technical bootcamps, domain certifications)
- Oversee curriculum development across technical domains for Risk and P&I
- Manage knowledge transfer initiatives to support onshore/offshore capability building and GCC readiness
- Ensure learning programs meet compliance, certification, and regulatory requirements
- Lead, mentor, and develop a team of 30 L&D professionals across geographies
- Allocate resources across concurrent programs and geographies
- Build scalable learning infrastructure to support growth across locations
- Partner with business leadership to translate priorities into solutions
- Collaborate with global learning teams to ensure regional alignment
- Manage L&D budget, vendors, and technology platforms
- Drive onboarding and training delivery while maintaining operational excellence
- Monitor program outcomes, utilization, and feedback; iterate accordingly
- Foster a culture of continuous improvement
- Engage with HR, talent management, and organizational development to integrate learning into the talent lifecycle
Key requirements- Bachelor's degree
- Minimum 5 years of L&D experience
- Minimum 3 years of leadership experience in L&D
- Proven track record designing and delivering enterprise-scale learning programs in complex, multi-geography organizations
- Deep expertise in adult learning principles, instructional design, and modern learning technologies (LMS, learning platforms, virtual delivery)
- collaboration across geographies and functions
- stakeholder management
- data-driven decision making
- LMS
- learning platforms
- virtual delivery
