Overview In this role you will independently manage a wide range of general liability claims within Nordstrom's in-house Legal department. You will handle customer service, investigation, evaluation, negotiation, and administration to deliver timely, fair outcomes. You will support pre-litigation claims and assist with investigations, regulatory matters, subpoenas, discovery, and invoicing in a fast-paced, self-insured environment. Your work will cross-functionally partner with internal teams and external stakeholders to uphold Nordstrom's high ethical standards and service focus. This is an opportunity to shape claims strategy in a reputable retail context and impact customer experience at scale.
Compensation / Benefits- Medical/Vision
- Dental
- Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
- Performance-based incentives/bonuses
Responsibilities- Manage and adjust general liability claims (customer injury, property damage, product liability)
- Provide customer service throughout claim lifecycle
- Conduct investigations, evaluate claims, negotiate settlements, and administer files
- Support attorney-represented pre-litigation claims
- Assist with investigations, regulatory matters, subpoenas, discovery, and invoicing
Key requirements- 7+ years as a general liability claims analyst/examiner
- 5+ years in customer service
- Knowledge of tort, contract/indemnity, insurance concepts; medical and legal terminology
- Experience with self-insured, self-administered employers preferred
- Strong computer skills; familiarity with Microsoft Office, Outlook, and claims/legal document management systems
- Excellent oral and written communication skills
- Knowledge of retail and the service environment at Nordstrom
- Ability to act with high ethical standards and strong judgment
- Team-oriented with ability to build relationships
- Excellent time-management and ability to manage a high-volume workload
- Analytical, organized, detail-oriented
- Discretion with confidential information
- Independent investigation skills in a team setting
- customer focus
- collaboration
- reliability
- Microsoft Office
- Outlook
- risk management or claims or legal document management systems
