Overview In this role you drive client retention and expansion of advisory services by delivering tailored HCM solutions and strategic recommendations. You will lead billable advisory engagements, conduct product demonstrations, and build trust with clients in ADP Major Accounts. You'll translate client needs into optimization plans across payroll, time, HR, and IT systems, influencing outcomes through executive-facing communications. This position blends consultative analysis with hands-on implementation, shaping best practices and delivering measurable impact.
Compensation / Benefits- Best-in-class benefits start on Day 1
- Company-paid time off for volunteering
Responsibilities- Lead advisory engagements with clients to optimize HCM solutions and drive retention
- Perform needs analyses across payroll, time and labor, HR, IT and financial systems to identify enhancements
- Deliver highly customized product demonstrations addressing client requirements
- Create and manage project plans with deliverables, timelines and hours tracking
- Represent ADP at product seminars and client user group meetings
- Develop processes and tools considered as industry benchmarks and SME credibility
Key requirements- 5-8 years of related Workforce Now experience (Account Management, Project Management, HR, Payroll, Business Consultant, application support, system implementation)
- Proven ability to present to executive audiences and senior leaders
- Ability to analyze questions, propose optimizations, and adapt presentations to audience
- Bachelor degree not required; relevant experience valued
- Willingness to travel at least 20% (occasional higher travel)
- strong communication
- excellent presentation skills
- analytical thinking
- Technical domain knowledge in Payroll
- Knowledge of Essential Time or Tau
- Knowledge of General Ledger
