Overview In this onsite role you lead a team of administrators and specialists to manage customer support through the local sales process, from inquiry to delivery and after-sales service. You will shape customer service strategy, ensure quality and on-time delivery, and work with cross-functional partners to optimize operations. You'll drive continuous improvement to raise satisfaction across the customer lifecycle and partner with business leads to meet strategic goals. This is a hands-on leadership role with a clear impact on how ABB runs the world's processes.
Compensation / Benefits- Health, Life & Disability options
- Company paid life insurance (2X base pay)
- Short Term Disability - company paid
- Long Term Disability - 60% of pay
- Paid Parental Leave
- 401k with company contributions
Responsibilities- Manage strategic customer accounts and order fulfillment, controlling backlog and delivery performance in line with quality standards and commitments
- Lead cross-functional communication and issue resolution with sales, operations, factories, logistics, and customers to drive satisfaction and long-term account success
- Coordinate continuous improvement initiatives to streamline processes and share best practices across the customer lifecycle
- Oversee post-sales support, claims management, and order execution, handling expedites, cancellations, and quality concerns timely
- Monitor account performance via KPI management, forecasting, and executive engagements; support business reviews and risk mitigation with manufacturing sites
Key requirements- Bachelor's Degree
- 8+ years of experience in Manufacturing, Project Management, Planning and/or operations
- Proficiency in Microsoft Excel and PowerPoint; SAP/AMSAP systems; working knowledge of Power BI, Salesforce, EDI, EWM, Empower, Resilience, COBOL, and SFC applications (preferred)
- Proficiency in English; Spanish is a plus
- Permanent work authorization to work in the US for ABB
- cross-functional collaboration
- leadership and people management
- problem solving and decision making
- SAP/AMSAP
- Power BI
- Salesforce
