Objectives of this Role
Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
Develop, implement, and maintain quality assurance protocols
Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organizations internal capacity
Actively pursue strategic and operational objectives
Ensure operational activities remain on time and within a defined budget
Track staffing requirements, hiring new employees as needed
Oversee accounts payable and accounts receivable departments
Daily and Monthly Responsibilities
Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
Partner with cross-functional support teams in improving the proprietary tools and systems
Work closely with legal, hr and safety departments to make sure activities remain compliant
Oversee materials and inventory management
Conduct budget reviews and report cost plans to upper management
Skills and Qualifications
Bachelors degree in operations management, business administration, or related field
3+ years proven experience in an operations management position
Strong budget development and oversight skills
Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
Highly trained in conflict management and business negotiation processes
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
Preferred Qualifications
Working knowledge of management software programs, including QuickBooks and ERM Payroll
Strong IT skills
Financial and account reporting
