Job DetailsDescription Live Long Well Care of Myrtle Beach SC is now accepting applications for a Full-Time Staffing Coordinator to represent the Live Long Well Care Agency as a front-line customer service liaison between patient/clients & caregivers. PO S IT I ON S U M M A R Y: Re p res e n ts t h e A g e n cy a s a f r on tli n e cus t o m er s er v i ce lia i s o n be t w e en p a tien t / cl i en t s, caregi v ers, and t h e C SM. W o r k s u nd er t h e d i r ec t i o n o f t h e CSM a n d in c oo r d i n at i o n with t h e Care C oo r d i n a t o r S up e r v i s o r t o ass u re that t h e ski l ls o f the caregi v er assi gn ed to e ach case is ap p r o p ri a t ely m a t c h ed to the n e eds o f t h e patien t / clie n ts. R e sponsi b le f o r c o n siste n tly a ssi gn i n g t h e s a m e careg i v er to e ach p atient / clie n t when e v er p o ssi b le, t h e r eby f acilitati n g c o n ti nu ity o f care, su pp o rti n g the a t tai nm ent o f desi r ed o u t c o m es, a n d i m p r ov i n g c u st o m er satisfa c ti o n . Sch e du les o n ly t h e a m o un t, f r e qu enc y , and d u rat i o n o f ser v i c es i d entif i ed in t h e p l an o f c a re. M ai n tai n s a s t a nd ar d i z ed we e k l y s che du le f o r all ac t i v e p a tien t / clie n t s and d o cu m ent dai l y sc h ed u le c h a ng es o n t h e sc h ed u li n g f o r m . Va l i d at e s t h e care g i v er d o c u m e n tat i o n aga in st sche du les pr i o r t o p a y r o ll a n d ap p r o p ri a t e ly r e s o l v e d i fferences. Cr e ate a n d u pd ate a c ti v e p atie n t / cl i ent a n d caregi v er lists w e e k l y , o r m o re f r eq u entl y , if r eq u e st ed .
PR I N C I P A L D U T I ES, E S S E N T I AL F U N C TI O N S A N D R E S PON SI BI L I TI E S : 1 . Is kn o wled g eab l e o f and s u pp o rts t h e ph il o s o ph y , p u r p o se, m iss i o n , g o als a n d p o licies o f t h e A g enc y .
2 . Servic e s t h e ne e d s o f t h e p atient / clie n t. C o n f ers w i th the CSM a n d Care C o o r d i n at o r S up e r v i s o r f o r d irecti o n a n d o f f ers t h e ca s e t o q u al i fied s t aff w h o a r e a v ai l a b le f o r assi gnm ent. M ai n tai n s an a cti v e e m p l o y ee li s t o f a v ai l a b le c are g iv e rs t o facil i tate pr o mp t assi gnm ent o f s t a f f t o e a ch case. A v ai l a b ili t y is d e t e r m i n ed by assur in g t h a t careg i v ers m e e t all C o m p a n y p o li c y r eq u ire m ents a n d t h at th e y h a v e i nd icated a will ingn ess t o w o rk d u ri n g t i m e fr a m es th a t are c o m p ati b le w ith p a ti e n t / clie n t 's n e eds.
3 . V i e w s the pat i ent / clie n t a n d /o r p a tien t / clie n t ' s f a m i l y as t h e p r i m a r y c u s t o m er o f all sched u l in g acti v it i es a n d f o cu s es o n m e e ti n g t h eir needs.
4 . The ca r egi v er is a se c o nd a r y c u s t o m er o f the s che du li n g proce s s and t h e
5 . Cl i ent Staffi n g C o o r d i n at o r a n d CSM k e e p s their qu al i f i cati o n s a n d specific w o rk r eq u es t s in m i n d when i d entifying t h e m o st ap p r op ri a te ca r egi v er f o r each c a se. C o n si d ers the r elat i o n sh i p bet w e en p a y a n d b ill rates when c h o o si n g b e t w e en m u l ti p le ca r egi v e rs wh o se q u al i ficat i o n s m e e t the ne e d s o f t h e p atient / clie n t eq u al l y w e ll. M ai n tai n s a w o rki n g k n o w l ed g e o f t h e w e e k l y o v e r ti m e stat u s o f all sche du led careg i v ers w h en c o n si d eri n g them f o r new assi gnm ents.
6 . Foll o ws t h e C om p a n y ap p r o v ed sta nd ar d i z ed p r o ce s s when sche du li n g pat i ent / c l ie n t ca r e. R ec o r d s and k e eps all patien t / clie n t ca r e i n f o r m at i o n c u r r ent.
7 . M ai n tai n s c o m p le t e a n d a c cu r ate pat i ent / clie n t sche d u les, incl ud i n g t h e a m o un t, freq u enc y , and du rati o n o f s e r v i c e that has be e n ide n tif i ed in t h e pl a n o f c are. S che du les o n ly t h o se v isi t s t h at ha v e b e e n r e qu e s t e d by t h e cli e n t, fa m i l y o r r epresen t ati v e . Re c o r d s all sche du li n g c h a ng es, upd at e s, and d ele t i o n s o n t h e s che du le d ai l y .
8 . Va l i d at e s c o p ies o f careg i v er d o c u m e n tat i o n aga in st s che du les and r e c o n ci l es in c o ng r u encies. No tifies the m a n a g er o f o u ts t a nd i n g d o cu m entat i o n and in t e r faces with t h e p ay r o ll and b illi n g proce s s e s t o su p p o rt the pro du ct i o n o f accu r ate a n d t i m ely in v o ic e s .
9 . M ak e s s t aff in g ch ang es in acc o r d a n c e w i th C om p a n y p o licy when th o s e ch ang es are r eq u es t ed by t h e p atient / clie n t o r c are g i v er. C o n t a cts the p at i ent / clie n t an d /o r patien t / clie n t's f a m i l y to c o n fi r m satisfact i o n af t er a n ew ca r egi v er m a k e s their fi r s t v is i t t o t h e patien t / clie n t. M a y be d i r ec t ed to m ake ra nd o m p h o n e calls t o a s s e ss c u s t o m er s a tisfact i o n . D o cu m ents all r e qu e s ts f o r c h a ng es in care g i v ers, l o g s all c o m p la in ts r ec e i v e d , and r e c o r d s t h e r e su l ts o f all cus t o m er s a tisfact i o n c al l s.
10 . P artici p a t es in the hi r i n g o f care g i v ers b y ide n ti f y i n g r ecrui t m ent n e e d s, s cre e n i n g ap p lica n ts, a d m i n isteri n g ap p r o p ri a te e v al u at i o n s, ar r a ng i n g and c o ndu cting inte r v i e ws, a n d v eri f y i n g r e f erenc e s. The i npu t o f t h e Sche du ler is critical in m ai n t ai n i n g ap p r o p ri a te l e v els o f s taffi n g a n d t h e fi n al h ir in g d ecisi o n s are the r e sponsi b ility o f t h e E D and CSM.
11 . E m p l o y e e will be r esp o n si b le f o r bei n g o n - c all e v e r y o t h er w e e k .
OTHER D U T I ES A N D R E S P O N S I B I L I T I E S : 1 . Is kn o wled g eab l e o f and s u pp o rts t h e ph il o s o ph y , p u r p o se, m iss i o n , g o als a n d p o licies o f t h e A g enc y .
2 . Rep o r t s f o r w o rk o n ti m e a n d pre p ared t o ass u m e d u ties.
3 . A dh eres t o A g en c y dr e ss c o d e.
4 . Re c o r d s w o rk ac c u ra t el y .
5 . Foll o ws p o l i cy f o r r ep o r ti n g in sick.
6 . L e a v es f o r m e al b rea k s o n t i m e a n d r e t u r n s o n t i m e.
7 . Va r ies w o rk sc h ed u le t o m e e t A g ency n e e d s.
8 . W o r k s o v ert i m e when req u es t ed.
9 . Sc h ed u les all t i m e o ff w ith su p er v i s o ry a pp r o v al.
10 . Atten d s and part i ci p at e s in m e e t i ng s and is r e s p o n si b le f o r all i n f o r m a ti o n c ommun icated at m e e ti ng s.
11 . Resp o nd s to and m a n a g es c o m p la in ts in a p r o f e ssi o n a l a n d t i m ely m a nn er.
12 . Foll o ws s t a nd ard preca u t i on s and in f ec t i o n c o n tr o l p r o ced u r e s.
13 . A dh eres t o A g en c y p o lic y , p r o ced u re and pro c ess e s.
14 . Uses p r o p er b o d y m e ch an ics.
15 . P er f o r m s all d u t i es as assi g n ed.
16 . Resp o nd s to inter n al a n d e x t ern a l cu s t o m e rs in a p r o f essi o n al a n d frien d ly a n d s upp o rti v e m a nn er.
17 . Offers a s sista n c e as n e e d e d o r d i r e cts in d ivid u al to a p p r o p ri a te res o u r c es with p r o p er f o ll o w th r o ugh .
18 . W e ars I D ba dg e in a v i si b le l o cat i o n .
19 . Re c o r d s and r e l a y s m e ssa g es accu r a t e ly.
20 . W o r k s t o g e t h er in t h e sp i r i t o f t e a m w o r k.
21 . C o mm un ic a t e s and dis s e m i n at e s in fo r m a ti o n ti m ely a n d ap p r o p ri a t e ly.
22 . C o m p lies t i m ely with all r e qu ire m ents r e l a t e d t o ri s k m a n a g e m ent, saf e t y , in f ec t i o n c o n tr o l , e m p l o y e e h ealth TB scr e en ing , s e cu r i ty and fi r e.
23 . P r o v i d es f o r a sa f e e n v iro n m ent f o r all clie n t / p at i ents, p h y sicia n s and e m p l o y e e s.
24 . P r o v i d es e x c ellent c u s t o m e r s e r v i ce to all clie n ts / p at ie n ts, ph y sicia n s a n d e m p l o y e e s.
25 . S u pp o rts a n d partic ip a t es i n perf o r m a n ce i m p r o v e m e n t p r o c ess.
26 . Ass u m es r e s p o n si b ility f o r all m a nd a t o ry i n -se r v ices, c ertificat i o n an d/ o r li c ens u r e, c om p e t enc i es, e t c.
C O M PE T E N C I ES : T o p erf o r m t h e j o b su c c essfu l ly, an i nd ivid u al s h o u ld d e mo n s t r ate t h e f o ll o wing c o m p e t en cies:
T e c hni c a l S k i l l s I nd ivid u al m u s t d e m o n stra t e cu r re n t a n d o ng o i n g c o m p e t ence in ta s ks a ssi gn ed which i nd icates a specia l i z ed s kill in t h is area a bo v e a n d b e y o n d t h e a v e ra g e.
C o mm uni c a t i o n D e m o n s trat e s an a b ility t o ef f ec t i v ely a n d r eg u la r ly t ra n sfer i n f o r m a ti o n to n e c essary p arties t o i m p r ov e t h e q u al i ty o f her w o rk and to pr o v i d e h er su p e r v i s o r w i th act i o n a b le, a c cu r ate data.
I n i t i a t i v e Is self - m o ti v a t e d a n d p er s o n al l y c om p e t it i v e . click apply for full job details
