Position Summary
The In-Room Dining (IRD) Server / Order Taker is responsible for providing exceptional guest service by accurately taking food and beverage orders, coordinating timely delivery, and ensuring a memorable dining experience for hotel guests. This position serves as the primary point of contact for in-room dining requests and maintains the highest standards of hospitality, professionalism, and service excellence
What You Will Accomplish
Key Responsibilities
- Answer in-room dining calls promptly, professionally, and courteously
- Accurately enter guest orders into the point-of-sale (POS) system
- Demonstrate thorough knowledge of menu items, ingredients, preparation methods, and daily specials.
- Suggestive sell menu items, beverages, desserts, and promotional offerings to enhance the guest experience
- Confirm order details, delivery times, and guest preferences
- Communicate special requests, dietary restrictions, and allergy information to the kitchen and service team
- Prepare trays, carts, condiments, and service items according to established standards
- Deliver food and beverages to guest rooms in a timely and professional manner
- Set up and present orders according to hotel service standards
- Verify order accuracy and guest satisfaction upon delivery
- Retrieve trays, carts, and service equipment from guest floors promptly
- Handle guest concerns and service recovery situations professionally
- Maintain cleanliness and organization of the IRD station, service areas, and equipment
- Ensure proper handling of food and beverages in compliance with health and safety regulations
- Process guest charges accurately and follow cash handling procedures when applicable
- Assist with inventory, stocking supplies, and maintaining par levels
- Support restaurant and banquet operations as needed
- Complete opening, closing, and side work duties as assigned
What You Will Bring
Qualifications
- High school diploma or equivalent preferred
- Previous hospitality, restaurant, hotel, or customer service experience preferred
- Excellent verbal communication and telephone etiquette skills
- Strong customer service and interpersonal abilities
- Ability to multitask and remain organized in a fast-paced environment
- Basic computer and POS system proficiency
- Ability to work flexible schedules, including evenings, weekends, and holidays
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to push and maneuver room service carts
- Ability to lift and carry up to 40 pounds
- Frequent bending, reaching, and carrying of food and beverage items
- Ability to work in a fast-paced hospitality environment
OS&E Coordinator - New Hotel Opening
Position Summary
The OS&E Coordinator is responsible for planning, purchasing, tracking, receiving, storing, and distributing all Operating Supplies & Equipment (OS&E) required for the successful opening of the hotel. This role works closely with the project team, ownership, procurement, contractors, designers, and hotel department leaders to ensure all operational supplies, furniture, fixtures, equipment, and office materials are installed, organized, and ready for opening day.
Key Responsibilities
- Coordinate all OS&E procurement activities from project initiation through hotel opening.
- Develop and maintain OS&E budgets, inventories, procurement schedules, and tracking reports.
- Coordinate receiving, warehousing, inventory control, and distribution of all OS&E items.
- Assist with the delivery, assembly, placement, and installation of furniture, fixtures, and operational equipment throughout the hotel.
- Support the setup and organization of guest rooms, public spaces, back-of-house areas, offices, and operational departments.
- Assist department leaders with setting up offices, including furniture placement, office supplies, filing systems, and operational materials.
- Coordinate the movement and relocation of furniture, equipment, and supplies as operational needs change during the pre-opening phase.
- Work alongside contractors, vendors, and hotel staff to ensure departments are fully equipped and operational according to the opening schedule.
- Conduct quality inspections of delivered goods and report damaged, missing, or incorrect items.
- Maintain accurate inventory records, asset documentation, and storage organization.
- Monitor purchase orders, invoices, and expenditures to ensure budget compliance.
- Assist with room and departmental installations, mock operations, and opening readiness activities.
- Support hotel leadership with special projects and operational tasks necessary to achieve a successful opening.
Physical Requirements:
- While performing the duties of this job, the employee is frequently required to walk, stand, crouch/bend/stoop, reach, smell, and push/pull, the employee is constantly required to hear and talk. The employee must occasionally sit, grasp, and lift objects weighing up to 50 pounds or more. Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a point-of-sale system, use of a jigger, and stirring with a bar spoon.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
