M
Not Specified Permanent

Napa, California · USA job

Bell Attendant

Meritage Resort

Napa, California

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Job description

Key Responsibilities
  • Welcome and assist guests during arrival and departure, creating a positive first and last impression.
  • Provide luggage assistance, room escorts, room deliveries, and resort orientation.
  • Support valet operations, including vehicle retrieval coordination and front drive efficiency.
  • Respond promptly to guest requests and provide information regarding resort amenities, dining, spa services, and local attractions.
  • Assist with group arrivals, departures, meetings, weddings, and special events as needed.
  • Coordinate with Front Desk, Housekeeping, Engineering, Security, and other departments to ensure exceptional guest service.
  • Maintain cleanliness and organization of guest service areas.
  • Uphold all safety, service, and luxury hospitality standards.
Qualifications
  • Previous hospitality, guest service, bell, valet, or customer service experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to provide exceptional service in a fast-paced environment.
  • Valid driver's license and acceptable driving record preferred.
  • Ability to work flexible schedules, including weekends and holidays.
  • Ability to stand, walk, lift luggage, and perform physical job duties throughout the shift.
Preferred Qualifications
  • Experience in a luxury hotel or resort environment.
  • Previous bell, valet, or front drive experience.
  • Knowledge of Napa Valley attractions and hospitality offerings.
  • Bilingual skills are a plus.

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