Overview In this Area Service Operations Enablement role, you translate North America service strategy into local market action and support service sales execution to drive profitable growth. You'll connect NA priorities with market teams, coach leaders, and establish a clear operating cadence. You will diagnose gaps, guide actions, and enhance forecast accuracy and CRM-driven execution. This is a cross-functional, influence-based leadership role focused on sustainable, measurable service growth.
Compensation / Benefits- competitive bonus plan
- competitive benefits package
- salary range provided
- opportunity to impact multi-market growth
- equal opportunity employer
Responsibilities- Translate growth strategy into market priorities and execution plans
- Deliver the Area operating plan for service volume, revenue, margin, and retention
- Ensure executable growth priorities with defined sales motions and accountability
- Diagnose performance gaps by market and align corrective actions
- Lead weekly, monthly, and quarterly service sales management cadence
- Improve pipeline quality, stage discipline, velocity, and CRM adoption
- Strengthen forecast accuracy using performance data to identify risks
- Build relationships with important customers and executives to shape opportunities
- Drive new service agreement bookings, renewals, and lifecycle value selling
- Coach market leaders and field teams through influence, not direct authority
- Support onboarding, sales methodology adoption, and opportunity coaching
- Assess seller capacity and recommend targeted development actions
- Act as service sales coordination point among Area leadership and partners
- Align growth ambition with service operations and execution readiness
- Drive strategy adoption and execution across the Area
- Lead adoption of service sales motions, tools, and SOPs across markets
- Own outcomes with accountability, safety, and integrity
- Remove obstacles for customers using market data and field insight
- Foster continuous improvement and structured problem solving
- Maintain a steady operating rhythm for priorities and learning
- Use CRM data, account plans, and forecast discussions for visibility
- Coach leaders on observable sales behaviors and customer engagement
- Ensure disciplined execution across the Area
Key requirements- Bachelor in business, engineering, a technical discipline, or equivalent relevant experience
- Typically 10+ years of progressive HVAC/building systems or complex B2B sales experience with multi-market growth leadership
- Proven success in service sales growth, recurring revenue, profitability, and forecast accuracy
- Strong knowledge of commercial HVAC service offerings, planned service agreements, and CRM-enabled sales management
- Proven ability to lead through influence and drive accountability without direct reporting authority
- Experience identifying, onboarding, coaching, and developing sales talent and succession planning
- Ability to communicate credibly with executive customers and senior leaders
- Strong financial acumen, analytical capability, and structured problem solving
- Willingness and ability to travel within the assigned Area
- influence-based leadership
- coaching and development
- strong communication with executives
- CRM-enabled sales management
- forecasting and pipeline management
- performance analytics
