Overview In this role you drive the resolution of highly complex Employment Practices Liability claims, spanning multiple jurisdictions. You will work with cross-functional teams to analyze coverage, negotiate settlements, and guide strategic responses on large losses. You operate with autonomy, uphold regulatory and company standards, and mentor others to strengthen claims handling. The opportunity emphasizes expert consultation, data-driven improvement, and impact across high-stakes cases within a supportive, collaborative culture.
Compensation / Benefits- Medical, dental, vision, life, and disability insurance
- 401K with company match
- Tuition reimbursement
- PTO
- Company paid holidays
- Flexible work arrangements
Responsibilities- Independently manage highly complex EPL claims with significant financial exposure
- Negotiate settlements on large, sensitive losses using advanced strategies
- Provide strategic consultation on large claim handling for staff and independent adjusters
- Develop resolution strategies and ensure consistency across high-impact cases
- Maintain ongoing leadership communication with insights on critical developments and trends
- Serve as subject matter expert and coordinate consistent handling of large losses across jurisdictions
- Co-adjust select cases to support learning and outcomes
- Mentor less experienced adjusters on compliance and conflict resolution
- Lead cross-functional collaboration with underwriting, legal, agents, vendors, and others
- Utilize data tools and analytics to identify trends and improve outcomes
- Prepare detailed leadership reports and support continuous improvement
- Maintain state adjuster licenses and complete ongoing education
Key requirements- Bachelor's degree or equivalent experience with 8+ years in claims or related field
- Strong negotiation skills in high-stakes settings with favorable outcomes
- Ability to decide independently with sound judgment and strategic thinking
- Clear verbal and written communication; professional and empathetic in sensitive discussions
- Proven relationship-building across diverse stakeholders
- Highly organized with strong time management and prioritization
- Deep understanding of applicable statutes, regulations, and case law
- Ability to draft objective work products and maintain thorough documentation
- Mentor experience and commitment to knowledge sharing
- Customer-focused mindset and ability to handle escalations professionally
- Strategic thinking
- Cross-functional collaboration
- Empathy and professionalism
- Regulatory and legal knowledge
- Analytics and data-driven decision making
- Digital tool fluency for claim handling and reporting
