Overview In this role you translate North America service strategy into local market action and drive profitable HVAC service growth. You will partner with Area and market leaders to boost service volume, recurring revenue, retention, and margin. As a leadership role without direct reports, you will coach and align cross-functional teams to execute a clear operating cadence. You'll leverage market data and executive relationships to accelerate growth and improve service attachment across the customer lifecycle. This is an opportunity to shape service strategy and deliver tangible business impact at scale.
Compensation / Benefits- competitive bonus plan
- competitive benefits package
- salary range 145,000-219,000
- global employer
- equal opportunity employer
Responsibilities- Translate growth strategy into market priorities, execution plans, and performance expectations
- Deliver the Area operating plan for service volume, revenue, margin, and recurring revenue
- Ensure market-level executable priorities with role clarity and defined sales motions
- Diagnose performance gaps and align corrective actions with Area and local leaders
- Lead a consistent service sales cadence and improve pipeline quality and CRM adoption
- Strengthen forecast accuracy and use data to identify risks and scale best practices
- Build relationships with key customers and executive stakeholders to accelerate growth
- Drive bookings, renewal, retention, and lifecycle value selling
- Partner with sales enablement and operations to increase service attachment
- Coach Market GMs and front-line leaders through influence, not authority
- Oversee onboarding, account planning, opportunity coaching, and leadership standard work
- Assess seller capacity and development needs; recommend targeted actions
- Act as service sales coordination point among Area leadership and partners
- Collaborate to align growth ambitions, labor capacity, and solution quality
- Lead adoption of service sales motions, tools, and SOPs across markets
- Maintain operating rhythm for clear priorities and continuous learning
- Use market data and field insight to remove obstacles and keep growth executable
- Inspect performance, Challenge assumptions, and turn gaps into actions
- Create visibility through CRM data, pipeline reviews, and forecast discussions
- Coach on observable sales behaviors and customer engagement to standardize execution
Key requirements- Bachelor's degree in business, engineering, a technical discipline, or equivalent relevant experience
- Typically 10+ years in HVAC, building systems, technical services, or complex B2B sales with multi-market growth leadership
- Track record of service sales growth, recurring revenue, profitability, and forecast accuracy
- Strong knowledge of commercial HVAC service offerings, planned service agreements, and contract-based services
- Proven ability to lead through influence in a matrixed organization without direct reporting authority
- Experience identifying and developing sales talent and supporting succession planning
- Ability to communicate credibly with executives and cross-functional leaders
- Strong financial acumen, analytical capability, and structured problem solving
- Willingness to travel within the assigned Area
- influence-based leadership
- coaching and development
- cross-functional collaboration
- CRM-enabled sales management
- service sales strategy
- pipeline and forecast management
