Overview In this role, you help customers feel confident in their wardrobe by delivering stylish, personalized service. You will build lasting relationships through listening, styling suggestions, and proactive follow-up, while staying current on trends. You contribute to a high-energy, team-driven environment that aims to exceed sales goals and create repeat customers. You will work across in-store and digital channels, using tools to track and nurture client relationships. This is a fashion-focused role with meaningful impact on customer satisfaction and brand reputation.
Compensation / Benefits- Medical/Vision/Dental
- Retirement/401k
- Paid Time Away
- Merchandise Discount
- Life Insurance/Disability
- EAP Resources
Responsibilities- Deliver Nordstrom's 5-Point Selling Standard in every interaction
- Build and grow a personal customer base through in-store, outreach, and digital tools
- Provide honest style and fit feedback to earn trust and loyalty
- Set and achieve personal sales goals and stay accountable to results
- Keep the department customer-ready with stocking, re-merchandising, and inventory activities
- Stay current on product knowledge and trends to serve as a trusted style resource
- Collaborate with the team to maintain a productive, positive work environment
- Follow up with customers using established methods (2-2-2), Nordy Club enrollment, and Personal Book
- Commit to flexible scheduling including evenings, weekends, and peak periods
- Assist with occasional cross-department support as needed
Key requirements- A genuine passion for fashion, styling, and customer experience
- Self-motivated and goal-oriented with a track record of hitting targets
- Strong communication and relationship-building skills with a wide range of customers
- Team-first mindset and willingness to help teammates and department succeed
- Comfort with technology and digital selling tools
- Ability to prioritize and stay organized in a fast-paced, high-volume environment
- Flexibility to work varied hours based on business needs
- Communication
- Relationship-building
- Teamwork
- Self-motivation
- Digital selling tools
- CRM familiarity (implicit via Nordy Club/Personal Book)
