Overview In this field-based role, you drive growth and profitability for laboratory services in the Greater Los Angeles area. You work closely with Physician Account Executives to support a collaborative selling model and ensure high-value service for physician accounts. You manage accounts through service, logistics, and supplies reviews, identifying needs and maximizing retention and upsell opportunities. You will educate customers on new technologies and laboratory testing while ensuring compliance and effective issue resolution. This role offers meaningful impact by strengthening relationships and delivering clarity and hope through diagnostics.
Responsibilities- Manage and grow assigned accounts through ongoing service reviews, addressing needs and ensuring retention
- Drive territory growth and profitability in collaboration with Physician Account Executives
- Identify up-selling and cross-selling opportunities and pursue them with account teams
- Resolve account service issues by partnering with Physician Account Executives and Customer Solutions Group
- Escalate unresolved issues as needed and leverage sales data, portal, and regional resources
- Provide customer education on new technologies and laboratory testing
- Ensure compliance with company policies and government regulations
- Complete administrative tasks accurately and timely and maintain proactive follow-up with customers and Account Executives
Key requirements- Bachelor
- 3-4 years of sales or account ownership experience
- Knowledge of Healthcare Industry and business economics
- Strong ability to develop and sustain customer relationships
- Excellent oral and written communication and presentation skills
- Strong planning and organizational skills
- Solid PC skills including Microsoft Software
- Valid driver's license
- relationship-building
- communication
- planning
- organization
- presentation skills
- Microsoft Software
